What does truly exceptional service and hospitality look and feel like? The Japanese concept of Omotenashi captivates many organizational cultures. 

Season 8 Episode 50: Cultures That Practice Omotenashi

In this episode of The Thermostat Podcast, Jason V. Barger explores the Japanese concept of Omotenashi and how it can transform your leadership and team culture.

Key takeaways:

• Discover the three core elements of omotenashi: attention, anticipation, and going above and beyond.
• Learn how to create a culture of exceptional hospitality and service.
• Hear inspiring stories of leaders who embody the spirit of omotenashi.
• Reflect on how you can apply these principles to enhance your own leadership style and create a more positive and engaging environment for your team.

Keywords: leadership, culture, Omotenashi, hospitality, customer service, employee engagement, team building, mindfulness, emotional intelligence, core values, Japan, Japanese culture, service, anticipate, attention to detail, above and beyond, customer experience.

 

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For full show notes visit https://jasonvbarger.com/podcast/practice-of-omotenashi/

Jason Barger is a husband, father, speaker, and author who is passionate about business leadership and corporate culture. He believes that corporate culture is the "thermostat" of an organization, and that it can be used to drive performance, innovation, and engagement. The show features interviews with business leaders from a variety of industries, as well as solo episodes where Barger shares his own insights and advice.

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