In this weeks episode of Cruise Convos, Claudine chats with Kris Endreson, VP Strategic Sales at MSC Cruises USA.

Kris gives Claudine insight into the fastest growing cruise line around the world, and their current growth in the North American market!

What does the future hold for MSC Cruises world-wide? Kris shares some insight on current projects, including new home ports in North America, new ships on the way, and destination developments in the Bahamas!

Kris also shares her history in the industry and how travel has changed her life for the better!

In this week's episode of The Retail Wave Makers, Nadine welcomes Mark Birnie, Deputy CEO & Chief Operations Officer of Harding Plus, taking a deeper dive into the supply chain planning, forecasting and logistics that are an integral part of the cruise retail business!

Mark shares his secrets to managing the complexities of replenishing a cruise ship, ensuring the right product makes it to the right guests, on the right ship, on time.

Mark shares some of the lessons learnt from the recent supply chain disruption experienced world-wide & Nadine and Mark discuss how the cruise retail supply chain is likely to evolve in coming years to cope with increasing demand & innovation!

In this week Cruise Convos SPECIAL, Claudine is joined by Rafat Ali, Founder & CEO of Skift, a company providing news & insights into the travel & tourism industry, named one of the most influential people in tourism worldwide!

Rafat offers some outside perspective on the cruise industry trends & traveler behaviour.

Plus, Claudine quizzes Rafat on how technological innovations will likely change travel marketing, tourism operations & traveler expectations into the future - from FinTech to generative AI!

Join the Seatrade Cruise team from across the pond, as Holly Payne and Rachel Wehrle keep you up-to-date on the latest news & trends across the industry!

Today, they welcome special guest Ryan Stana, Global CEO RWS Entertainment Group to discuss one of the industry's most trendy & booming sectors - entertainment.

They discuss the intersection of entertainment & cruise and some of their greatest memories on board and the latest trends that are taking over from immersive experiences to theme parks at sea!

Don't miss Ryan at Seatrade Cruise Global next week in Ft Lauderdale for a deeper dive into some of the trends discussed!

This week, join Ian Richardson, CEO & Co-founder of theICEway as he chats with his colleague David Tibbles about what you can expect at this year's Seatrade Cruise Global!

With an entire day of programming dedicated to Tech innovations, there are some great sessions ranging from using technology to, improve guest experience, simplify itinerary planning, remote working & more!

Plus of course, the Innovation Tech Zone returns for its second year with some new additions, including robots & more!

Our resident retail expert Nadine Heubel, joins us this week with Dermot Davitt, President & Editorial Director of The Moodie Davitt Report.

Dermot shares his insight into the expansion of cruise retail in the wider travel retail sector, with cruise lines continually thinking more about how they build their revenue plans and retail spaces.

Nadine & Dermot also look forward to Seatrade Cruise Global, taking place in Broward County Convention Centre, Ft Lauderdale, Florida, March 27-30 2023. You can catch both Nadine & Dermot on stage to discuss the growing importance of retail to cruise line revenues, its role in the guest experience, as well as a deep-dive into what motivates cruise consumer drivers.

Join Claudine Pohl for this weeks episode of Cruise Convos on International Women's Day, Claudine chats with Carol Cabezas, President of Azamara.

Claudine & Carol talk about Carol's journey in the industry, who not only loves cruising with her husband and two children but is also a trailblazing female leader in the cruise industry at the helm of Azamara!

Carol also teased some of the amazing initiatives & itineraries happening at Azamara under her leadership, and discuss how the industry can continue to connect with a younger generation of travelers.

As always, Carol looks back on her younger self and offers some amazing insight into overcoming life's challenges!

In this pilot episode of Tech Talks, join Seatrade Cruise Technology ambassador, Ian Richardson, Co-Founder and CEO of The ICEWay, as he chats with Iain Milnes, Founder and President of Power Knot Ocean.

Ian and Iain discuss Power Knot Ocean's mission to minimise waste on ships through the use of food waste biodigesters.

Iain shares how the LFC biodigester works, and how the machines have drastically reduced onboard food waste and greenhouse gas emissions.

The pair also discuss the bright future for Power Knot, and how the use of data and the LFC Cloud can allow cruise lines to store data on waste production and compare amongst their entire fleet, contributing to the continual reduction of waste produced on board.

You can visit Iain Milnes and Power Knot Ocean at Seatrade Cruise Global and see their biodigesters in action, this March 27-30th at booth #575!

You will also be able to visit theICEway at booth #207 to talk about all things related to IT and cruise!

This week, Claudine Pohl is joined by industry trailblazer Russell Benford, VP Government Relations at Royal Caribbean Group.

Claudine & Russell discuss celebrating Black History Month in the US this February and taking the opportunity to reflect and tell the stories of generations that came before. Russell shares a truly inspirational story with Claudine about his great grandparents and how their story has shaped who he is today.

Turning to Russell's career in cruise, Russell and Claudine discuss why he chose to work at Royal Caribbean Group after spending 23 years working in local governments across South Florida. Claudine and Russell talk about some of the reasons to cruise with Royal Caribbean and the continual innovation that happens behind the scenes to make their new ship Icon of the Seas come to life!

As always, Claudine asks Russell what advice he would give to his younger self... Tune in to find out how Russell responded!

This week, Nadine Heubel takes a peak behind the scenes of retail teams onboard, as she catches up with Natalia Rolle, the Director of Human Resources at Heinemann Americas.

Natalia oversees the administration and strategic direction for both corporate and ship board retail teams for Heinemann Americas who currently have 68 active crew members on board at any given time, and over 26 nationalities represented onboard!

This episode turns the focus onto the HR process, as Natalia shares her insight into the complexities on onboarding and recruiting staff, and how this differs landside to on the ship. Further, Nadine & Natalia discuss harnessing company culture and supporting crew welfare as a main priority in cruise retail moving forward.