Secondhand Sessions

In this conversation, John Garton, the Chief Financial and Operating Officer of Habitat for Humanity of South Central New Jersey, shares his journey with the organization, his transition to consulting, and the unique challenges and opportunities within the nonprofit thrift store sector. John emphasizes that for CFOs, looking beyond the numbers is vital to helping operators navigate the challenging retail market. He highlights the critical importance of empowering thrift leaders, explaining how a CFO's strategic involvement can significantly impact an organization's mission and bottom line. Garton delves into strategic planning within the nonprofit thrift model and the profound impact of corporate donations on operations. A key highlight of the discussion is Garton's insights on employee motivation through bonus structures, detailing how thoughtfully designed programs can drive performance and foster an engaged workforce. He concludes with advice for new leaders, emphasizing the mission-driven nature of Habitat for Humanity and the importance of staying connected to that mission, while also highlighting the significance of community collaboration in the thrift industry.

Contact John Garton,

[email protected].

In this session, BJ Breish interviews Jeff Bridgman, the ReStore Director at Asheville Area Habitat for Humanity, delivering a powerful narrative of resilience and community spirit. Jeff recounts his journey within Habitat over the past 11 years and how it's evolved.

The conversation powerfully showcases the extraordinary resilience demonstrated by the team and the broader community as they navigated the significant challenges posed by Hurricane Helene. Jeff articulates how the ReStore transcends being a mere retail outlet; it's a cornerstone of the community, embodying the mantra, "we are community" He shares insights into innovative revenue strategies and highlights how strong community support fuels their efforts, directly contributing to affordable housing initiatives.

This discussion profoundly emphasizes how non-profit thrift operations, like the ReStore, are crucial threads in the community's fabric, demonstrating collective resilience and teamwork in the relentless pursuit of a more connected and stable future for all.

Jeff Bridgman

ReStore Director

[email protected]

https://www.ashevillehabitat.org/

Be INSPIRED: Please take a few minutes to watch this video

Help COMMUNITY:

• Mitchell/Yancey Habitat for Humanity: https://www.mitchellyanceyhabitat.org/

•  Avery County Habitat for Humanity: https://averyhabitat.org/

• Watauga Habitat for Humanity:  https://www.habitat.org/nc/boone/watauga-county-hfh

• Transylvania County Habitat for Humanity: https://transylvaniahabitat.org/

In this session, James Fuller shares his journey as the manager of the Cheyenne ReStore, detailing the transformation of the store from a struggling operation to a thriving retail success. He emphasizes the importance of community engagement, education, and collaboration with other stores. James discusses various strategies for growth, including operational changes, effective donation management, and the significance of attending conferences for professional development. He also addresses the challenges facing thrift stores today and the need for adaptability in the evolving retail landscape.

James C. Fuller - Restore Operations Manager

Habitat for Humanity of Laramie County

Office: 307-637-8067

Email: [email protected]

In this episode of Secondhand Sessions, BJ Breish and Jessica Rennard discuss the evolving landscape of the resale industry, focusing on Jessica's extensive experience in secondhand clothing and the importance of sustainability. They explore the challenges faced by thrift stores, the role of technology in inventory management, and the significance of partnerships with nonprofits. The conversation highlights innovative marketing strategies and the future of thrift as a viable option for consumers looking to make environmentally conscious choices.

https://www.linkedin.com/in/jessicarennard/

https://www.helpsy.com/

In this episode, Bob and BJ discuss the transition from traditional retail to thrift store management, emphasizing the importance of collaboration, team culture, and adaptability in the nonprofit sector. They share insights on leadership, employee engagement, and the unique challenges faced by thrift stores, while also highlighting the significance of maintaining a positive work environment and the impact of mission-driven work on team morale.

Takeaways

• Collaboration is key to success in thrift stores.
• Building a positive culture enhances employee morale.
• Energy in the store translates to customer experience.
• Leadership requires balancing fun and accountability.
• Recognizing achievements boosts team motivation.
• Adaptability is crucial in the changing retail landscape.
• Mission-driven work fosters employee engagement.
• Effective communication is vital for team dynamics.
• Understanding the unique challenges of thrift operations is essential.
• Investing in team members leads to better retention.

Special thanks to our guest Bob Maggetti from Habitat for Humanity of Bucks County ReStore.

Robert Maggetti

[email protected]

Directorof ReStore Operations

Habitatfor Humanity of Bucks County

539 Jacksonville Rd., Suite 100

Warminster, PA 18974

215.822.2812, ext 305

Welcome to Episode 1 of Secondhand Sessions. This marks the beginning of a new podcasting adventure to capture voices and perspectives throughout the Thrift Industry! Join host BJ Breish as they reconnect with an old friend and fellow thrift industry veteran, Josh. Their candid conversation in the broom closet of a future thrift store covers a range of topics, from store real estate and cost-saving strategies to product mix, the critical role of merchandising, and the challenges facing thrift stores today. Get an inside look at Josh's growing thrift store operation (currently two locations, soon to be three) and learn about the inspiring mission of the organization they support, which works to reach and serve survivors of human trafficking. And, as BJ bravely faces the microphone for the first time, listeners can join in the shared experience of navigating the uncharted territory of podcasting.

Worthwhile Wear

Recording Date: 2/5/2025

Location: Horsham, PA

Guest: Josh Hilliker 

Organization: Worthwhile Wear

⁠https://worthwhilewear.org/⁠

Contact information: Josh Hilliker <⁠[email protected]⁠>

Welcome to Secondhand Sessions, a podcast dedicated to the non-profit thrift store community. Your host, BJ Breish, brings years of thrifting experience but admits to being a complete podcasting novice, making this a learning experience for everyone. This passion project aims to deliver genuine, unscripted conversations with leaders in the thrift industry, exploring their stories, insights, and visions for the future. The podcast's mission is to inspire, connect, and share resources to help thrift stores thrive in today's challenging retail landscape. Importantly, this is not an endorsement platform. While industry leaders and partners will share their opinions and ideas, the podcast remains a non-monetized project focused on open dialogue. Join BJ on this adventure as they explore the challenges faced by ReStores and the transformative potential of the thrift store world.