Secret Ops

Soumyadeb Mitra is the Founder and CEO of RudderStack, the Warehouse Native Customer Data Platform (CDP). With a strong background in software engineering and data analytics, Soumyadeb is passionate about helping data leaders and teams make data valuable in their companies. Before founding RudderStack in 2018, Soumyadeb worked in various technical roles at leading technology companies, where he gained valuable experience in big data, machine learning, and cloud computing. This episode dives into the evolution of artificial intelligence and machine learning, to really understand how it’s become so popular today.

In this episode we discus:

• Evolution of machine learning and AI
• Potential impact of machine learning in healthcare
• ChatGPT and Medical Information
• Hard decisions as a founder

You can find Soumyadeb Mitra on his Linkedin

🎙️ Check out the podcast at https://www.secret-ops.com

🤓 Learn more about Ariana Cofone at https://www.arianacofone.com

📧 Email us at [email protected]

Produced by Fina Charleson

Lindsey Bell is the Head of R&D Operations at Foursquare, the leading geospatial technology platform. She has spent over a decade in strategic planning, team dynamics and operations management. Her focus is converting chaos into order and making teams work like clockwork, all with a customer-first mindset. Tune into this episode to explore the intricacies of product operations and its three pillars: strategy, data and insights, and customer and go-to-market interlock. Learn all about product operations and how you can apply it in your own industry.

In this episode we discus:

• Core Tenets of Product Operations
• Misconceptions about Product Operations
• Redefining Process and Framework
• Product Development Lifecycle

You can find Lindsey Bell on her Linkedin

🎙️ Check out the podcast at https://www.secret-ops.com

🤓 Learn more about Ariana Cofone at https://www.arianacofone.com

📧 Email us at [email protected]

Produced by Fina Charleson

Matheus Riolfi is the Co-Founder and CEO of Tint, a company created out of his motivation to build a company that could reinvent the industry, and change the world. Matheus shares his experience with Y Combinator, the importance of a co-founder in startups and his views on when to bring in an operations person in a startup. Matthias advises taking more risks and expresses his aspiration to positively impact the world through his work.

In this episode we discus:

• A problem-driven mentality
• The importance of a co-founder
• When to bring in an operations person
• Energizing founders and finding complementary skills

#insurance #startup #cofounder #operations #secretops

You can find Matheus on his Linkedin

🎙️ Check out the podcast at secret-ops.com

🤓 Learn more about Ariana Cofone at arianacofone.com

📧 Email us at [email protected]

Produced by Fina Charleson

On this episode of Secret Ops, Jared Kleiner discusses the importance of in-person connections in an increasingly remote world and shares his journey as the Founder/CEO Offsite, which focuses on retreat planning for remote and hybrid teams. Jared dives into the challenges and lessons learned in building his company and software platform, emphasizing the value of offsite meetings in retaining top talent and building stronger team connections.

Jared is a TED speaker and 3x award-winning author. Check out his most recent book, NETWORKING: How To Meet Influential People, Deepen Relationships, and Become A Super-Connector). As USA Today's "Most Connected Millennial", he has helped organize hundreds of events for over 30,000 attendees

In this episode, we discuss:

• The Importance of in-person offsites
• Challenges in the offsite marketplace
• Offsites as a retention strategy
• Challenges and best practices in planning offsites

You can find Jared on his Linkedin

🎙️ Check out the podcast at secret-ops.com

🤓 Learn more about Ariana Cofone at arianacofone.com

📧 Email us at [email protected]

Produced by Fina Charleson

On this episode of the Secret Ops, we talk with with Sage Randall, COO of 6th Ave Storytelling and Co-Founder of Hire Women Week. We sit down to chat about all things operations, marketing, and getting women hired in today's landscape, including the hurdles we’ve personally faced in our own careers.

Sage's unconventional career journey fuses her experience as a marketing executive and operator. We discuss the value of hands-on experience, defining a company's reason why, the role of culture building and storytelling, and the significance of promoting marginalized groups in the hiring space.  

In this episode, we discuss:

• Defining your “why” behind your work
• The intersection of operations and marketing
• Importance of pay transparency and advocating for fair compensation
• The significance of culture building and storytelling

Sign up for Hire Women Week (for free!) to check out all the virtual and in-person events happening from January 22nd through January 25th.

You can find Sage on LinkedIn.

🎙️ Check out the podcast at secret-ops.com

🤓 Learn more about Ariana Cofone at arianacofone.com

📧 Email us at [email protected]

Produced by Fina Charleson

Ekaterina Curry is a global operations leader. As the Managing Director and Head of Operations at Millennial Specialty Insurance, she is passionate about uncovering value in operations ‘engine room’ teams. She transforms support teams to high impact business partners who improve margin and enable growth.

Previously managing a global team of 240 operations specialists and editors in 22 countries, Ekaterina specializes in leading global teams with a focus on millennials and Gen-Z. Listen to her story as it began in Bulgaria during the collapse of communism, leading her to arrive in the U.S. with a suitcase and a dream. She’s had quite the ride!

In this episode, we discuss:

- The impact of change in leadership

- Balancing tactical and strategic thinking

- Reflection and learning from mistakes

- The value of reverse mentorship

You can find Ekaterina on LinkedIn.

🎙️ Check out the podcast at secret-ops.com

🤓 Learn more about Ariana Cofone at arianacofone.com

📧 Email us at [email protected]

Produced by Fina Charleson

As 2023 comes to an end, we wanted to thank you! For listening, sharing and helping to make Secret Ops a reality. Since we launched in November 2022, we've...

• Published 27 episodes with experts from across industries
• Had thousands of listeners from 38 countries tune in
• Launched the Secret Ops website, store, newsletter, and Youtube channel.

As the holidays approach, we will be taking a brief break, returning in the new year on January 3.

In the meantime, please subscribe to our monthly newsletter. We’ve been working behind the scenes on something special that subscribers will get access to first.

Have a very happy holiday and we will see you in 2024!

🎙️ Check out the podcast at secret-ops.com

🤓 Learn more about Ariana Cofone at arianacofone.com

📧 Email us at [email protected]

On this episode of Secret Ops 🎙️, we chat with Amy Kalnoki COO and Co-Founder of Bitwave, a software platform that provides cryptocurrency accounting, tax tracking, bookkeeping, DeFi ROI monitoring, and crypto AR/AP services for enterprise businesses.

We dive into Amy's experience as a serial entrepreneur and technology industry veteran with expertise in enterprise software sales, accounting, and cryptocurrencies. She also her passion about cryptocurrency and the potential for blockchain technology to change the world.

In this episode, we discuss:

- Challenges of operating in the digital asset accounting space

- Discovering Bitcoin and its potential

- The evolving nature of digital assets

- Staying organized in operations

🎙️ Check out the podcast at secret-ops.com

🤓 Learn more about Ariana Cofone at arianacofone.com

📧 Email us at [email protected]

Produced by Fina Charleson

Zach Rattner is the Chief Technology Officer and co-founder at Yembo. In this episode we dive into the many ways AI can solve real-world issues, like providing accurate quotes for home and office moves. Zach opens up about his career path, including his time at Qualcomm and his journey to starting Yembo. He emphasizes the value of feedback, cultivating a culture of constant growth, and embracing failure.

In this episode we discuss:

• Using AI to Solve Complex Problems
• Optimizing workflow with global teams
• Creating a culture of feedback
• De-risking and engineering risk in entrepreneurship

Check out his book, Grow Up Fast where Zach explores the thrilling highs and lows of an AI startup journey.

Learn more about my work at arianacofone.com or drop me a line at [email protected]!

Ty Givens is an accomplished trailblazer in the customer experience industry. With over 20 years of  experience, Ty has earned a reputation as an exceptional leader and CX visionary as the founder and CEO of CX Collective. In this episode Ty shares how her background in customer service and workforce management led her to start her own company. Tune in to learn how she has revolutionized the way contact centers interact and engage with customers by providing organizations with tailor-made solutions.

In this episode we discuss:

• Challenges of managing a call center
• Starting CX Collective
• Customer service versus customer experience
• The process of change and improvement
• Importance of good customer experience

You can find Ty on LinkedIn

Learn more about my work at arianacofone.com or drop me a line at [email protected]!

Produced by Fina Charleson