Sector Development Podcasts by National Disability Services (NDS)

NDS Sector Consultant Graeme West is joined by Daniel Muggeridge from Blue Bike Solutions, a community sector transformation specialist provider. This is the first part in a 2 part series on communicating to staff during emergencies.

In this episode, Daniel takes you through four scenarios highlighting the use of tools and technologies used to communicate effectively amongst the 'noise' created by mass communication during the pandemic.

Clinical Champion for the Victorian COVID-19 Vaccine Champions program Dr Anita Munoz joins NDS Communications Officer Deb Howcroft to discuss the importance of getting the right information out regarding the COVID-19 vaccine. They discuss the concerns posed by the delta variant, the importance of getting vaccinated, and communicating vaccine information to people from CALD communities. Anita also addresses a number of COVID-19 vaccine myths and explains how you can get the vaccine.

Amy Whelan from client experience consultancy Mesh CX Talks to Graeme West about the importance of client experience in disability services. This episode covers the challenges of upholding a client centred focus while dealing with changes brought about by the NDIS, the COVID-19 Pandemic, and the Royal Commission.

Andrea McLeod of Melbourne City Mission speaks about how her team handled positive COVID cases and the changes that had to be implemented in response to those cases.

NDS Disability Sector Consultant Graeme West is joined by Senior Policy Officer Henry Newton. Henry provides an update on

important recent findings from the Disability Royal Commission and suggests some actions that providers should be taking right now.

You can find more information and stay updated on the disability by googling 'nds royal commission hub' or visiting https://www.nds.org.au/royal-commission

This episode was recorded on 16th June 2021

Julie Ware from Scope Australia speaks with Graeme West from the NDS, Safer & Stronger team as they discuss Scope's 4 pillars set of outcomes

A personal journey about how a part time job with a disability provider turned into a rewarding career

Safer and Stronger Project Lead Louise Currie is joined by Josie Prioletti of Catalyst Training and Disability Services where they discuss the experiences of CALD Disability Support Workers and participants during the COVID-19 pandemic. Catalyst undertook research into the main challenges disability service providers faced in 2020 and if these challenges were different for staff and participants from culturally and linguistically diverse backgrounds. They also investigated how disability services communicated safety messages to staff and particpants during this time and how were these messages were delivered to people from a culturally and linguistically diverse background.

This episode was recorded on 1 June 2021 when Victoria was in a circuit breaker lockdown.

Eugene Liston from NDS is joined by Bernie Goulding, OHS manager at Scope Australia, where they discuss the impact of the COVID-19 pandemic on mental health and wellbeing in disability services. Bernie talks about how her team managed the changing needs of the workforce during this time, and the importance of taking an integrated approach to employee wellbeing. This podcast episode was recorded in February 2021

The NDS Wellbeing toolkit can be accessed at https://www.nds.org.au/index.php/covid-19-hub/victorian-covid-19-response/covid-toolkit#wellbeing

Graeme West of NDS talks to Maria Padisetti from Digital Armour about the challenges facing disability providers to maintain adequate cyber security and the potential consequences of security breaches.

You can register for the online session on cyber security here https://www.nds.org.au/events-and-training/nds-events/how-to-manage-cyber-security-in-the-covid-era-and-beyond-3732