Most people listen with the intent to reply, not to understand. You listen to yourself as you prepare in your mind what you are going to say, the questions you are going to ask, etc. You filter everything you hear through your life experiences, your frame of reference. You check what you hear against your autobiography and see how it measures up. – Stephen R Covey If you really want to understand people, you can’t assume they see things through the same lens you do, and you can’t solve their problem by trying to make them look through it too; […]