"Seek first to understand and then seek to be understood," Stephen R. Covey's fifth habit from his book 7 Habits of Highly Successful People is a lesson in developing the emotional intelligence competency of empathy. However, this can be challenging if you are already over busy with things to do and places to be. Pausing to consider the needs and perspectives of others can feel daunting at the best of times. An excellent place to start is to share an experience with another to create common ground. 

But where to begin? In this podcast, certified coach Beverly Landais suggests an exercise that encourages empathy through observation. It usually gets people talking and laughing, which is a great way to release tension or awkwardness. 

For further information about bespoke coaching services, don't hesitate to contact Beverly Landais at www.beverlylandais.co.uk