Episode 213: Ian Storm takes the guys back to school.

⏱️ Timestamps:

00:00:00 - Intro

00:01:46 - Ian’s vague but impactful job

00:02:50 - What drives great customer success?

00:03:51 - Autonomy: customers in the driver’s seat

00:04:44 - Empowering employees with autonomy

00:06:28 - Building competence through wins

00:08:22 - Relatedness: creating real community

00:10:04 - Real-world application of the theory

00:12:15 - Wrapping up

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Ian Storm:

Ian's LinkedIn: https://www.linkedin.com/in/ian-storm/

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