This episode is sponsored by KingswaySoft.

Special guest Colin Vermander, Technical Director for Adoxio, joins Shawn Tabor to discuss self service portals, and what you need to think about when deploying portals for customer service.

• typical challenges when implementing self-service portals
• user experience journey mapping
• managing demands for over automation of processes
• the benefits of iterational portal development

This episode is a production of Dynamic Podcasts LLC. Subscribe to the  CRM Audio network of podcasts on Apple Podcasts.