Sell or Die with Jeffrey Gitomer

The great Mick Jagger famously mused, "I can't get no satisfaction." If your customers are feeling the same way, you might be in trouble. Today's guest says "You CAN Always Get What You Want" if you make sure your customers get what they need. 

Blake Morgan is the author of More is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences. And what she specializes in, is making sure companies give the best customer experience every single time.

Blake divulges some high-level secrets that bigger companies use to create great customer experiences on any interface. The steps behind Blake's "Do More" method will have your business making sure that your customers remain loyal. 

This episode is brought to you by, The Why and The Buy, hosted by Jeff Bajorek and Christie Walters. They interview entrepreneurs and sales experts to find out the why behind their success. Listen on Apple Podcasts or wherever you get your podcasts.

On today's show...

03:08 - A diehard asks Jen how to become a better businesswoman.

11:03 - Who does Blake consider to be the "modern customer"

18:29 - How to win customers over despite a bad review 

25:38 - Where does Blake see the future of customer service heading?

28:55 - Blake reveals the "Do More" method to customer experience

35:12 - How does customer experience help when it comes to B2B sales?

39:45 - Where do Jeffrey and Jennifer see the future of customer service going?

More on today’s guest

Blake Morgan is a leader in customer experience. She is a keynote speaker and customer experience futurist currently working on her second book with HarperCollins on customer experience. Her first book is “More is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences.” She has worked with Accor Hotels, Accenture, Adobe, Parker Hannifin, Ericsson, Verizon, Omron and more. Blake is a guest lecturer at Columbia University as well as adjunct faculty at the Rutgers executive education MBA program.

FREE E-BOOK: WHY PEOPLE BUY

Figuring out why people buy, is a thousand times more powerful than knowing how to sell. This eBook will give you the insight that will allow you to uncover the genuine buying motive of your customer, every time.

Join our Exclusive Sell or Die Facebook Group, where our members are already discussing the latest episode. Submit your sales question and we will answer it on the show!

Need more sales help?

Jeffrey’s website: https://gitomer.com

Jennifer’s website: https://salesinanyminute.com

Subscribe to the Gitomer Learning Academy: https://go.gitomer.com/gitomer-learning-academy

Start your week off MOTIVATED with Jeffrey and Jen! Every Monday chat with us live facebook.com/jeffreygitomer to get a dose of sales energy and inspiration.

This week we've got special guests in the form of Max Altschuler and Mark Kosoglow, co-authors of Sales Engagement: How The World's Fastest Growing Companies are Modernizing Sales Through Humanization at Scale

Find out how and when you should craft your emails, what's the best medium to make outbound contact and more in this brand new edition of Motivation Monday,

This episode is brought to you by Hidden Stories with Jeremy Fulkerson, a podcast from the Sell or Die Podcast Network. There are people in your neighborhood, community leaders, mothers, fathers, friends, who have powerful stories to tell...if we’re willing to ask. Listen to Hidden Stories today on Apple Podcasts or wherever you get your podcasts.

Click to Subscribe to the Sell or Die Podcast! It only takes 7.5 seconds 🔥

NEW BOOK

Order your copy of Jen’s new book Sales in A New York Minute today! 212 pages of real world and easy to implement strategies to make more sales build loyal relationships and make more money.

Need more sales help?

Jeffrey’s website: https://gitomer.com

Jennifer’s website: https://salesinanyminute.com

Sign up for the Gitomer Learning Academy: https://go.gitomer.com/gitomer-learning-academy

Every Friday we present a supercut of the most insightful, most inspiring, most useful pieces of sales wisdom from the week that was. And in case you missed it, click the links below to listen to the full episodes.

This episode is brought to you by the Selling with Soul podcast, hosted by Meredith Messenger and produced by the Sell or Die Podcast Network. Selling with Soul discussed new sales and revenue growth strategies, demystifies sales concepts and develops sales skills through master classes and expert interviews. Listen today on Apple Podcasts or wherever you get your podcasts.

On today's show...

02:09 - Alan Stein explains how to best coach your employees into better sales

07:55 - Steve Woodruff diagrams how to discover your sales super power

13:56 - Jeffrey And Jennifer reveal some of their best preparation strategies on Motivation Monday

GET MORE SELL OR DIE

Join our Exclusive Sell or Die Facebook Group, where our members are already discussing the latest episode. Submit your sales question and we will answer it on the show!

Need more sales help?

Jeffrey’s website: https://gitomer.com

Jennifer’s website: https://salesinanyminute.com

Subscribe to the Gitomer Learning Academy: https://go.gitomer.com/gitomer-learning-academy

NEW BOOK

Order your copy of Jen’s new book Sales in A New York Minute today! 212 pages of real world and easy to implement strategies to make more sales build loyal relationships and make more money.

Finding the right job is like wearing a pair of jeans that fit perfectly, you just know when it feels right. Did you know that over 50 percent of the workforce finds themselves in an ill-fitting job? Are you one of the 50 percent?

Steve Woodruff, founder and CEO of Clarity Consulting, allow people in sales to find their proper fit in the industry and guides businesses towards niches where they thrive financially. 

How do you know if you and your company (or potential company) are the right fit? How do you discover and harness your sales superpower? Steve will help us answer these questions and more in this episode.  

This episode is brought to you by, The Why and The Buy, hosted by Jeff Bajorek and Christie Walters. They interview entrepreneurs and sales experts to find out the why behind their success. Listen on Apple Podcasts or wherever you get your podcasts.

On today's show...

03:17 - What are Jeffrey and Jennifer's superpowers?

08:35 - The many job transitions that Steve made to get to his clear fit

17:26 - How do you learn to live out your passion?

23:11 - The steps needed to discover your superpower

32:09 - How to refine your elevator pitches

41:17 - Thinking of your superpower as a hashtag 

More on today’s guest

Steve Woodruff and Clarity Consulting is like a combination of personalized strengths-discovery, strategic brainstorming, and targeted branding. The goal, quite simply, is to Discover Your Fit. Then, we craft the words that become your verbal business card. Words that lead to the ultimate business advantage – referrals. 

FREE E-BOOK: WHY PEOPLE BUY

Figuring out why people buy, is a thousand times more powerful than knowing how to sell. This eBook will give you the insight that will allow you to uncover the genuine buying motive of your customer, every time.

Join our Exclusive Sell or Die Facebook Group, where our members are already discussing the latest episode. Submit your sales question and we will answer it on the show!

Need more sales help?

Jeffrey’s website: https://gitomer.com

Jennifer’s website: https://salesinanyminute.com

Subscribe to the Gitomer Learning Academy: https://go.gitomer.com/gitomer-learning-academy

It's no secret that millennials increasingly have disposable income to burn, the question is, "How do you get millennials to buy your product?"

Jason Dorsey, best-selling author, acclaimed keynote speaker and generational researcher, is back on the show to discuss what he's finding in his studies of the purchasing habits of generation now and generation next.

If you missed our previous conversation with Jason on how to manage and communicate with millennials, click here.    

This episode is brought to you by, The Why and The Buy, hosted by Jeff Bajorek and Christie Walters. They interview entrepreneurs and sales experts to find out the why behind their success. Listen on Apple Podcasts or wherever you get your podcasts.

FREE E-BOOK: WHY PEOPLE BUY

Figuring out why people buy, is a thousand times more powerful than knowing how to sell. This eBook will give you the insight that will allow you to uncover the genuine buying motive of your customer, every time.

Join our Exclusive Sell or Die Facebook Group, where our members are already discussing the latest episode. Submit your sales question and we will answer it on the show!

Need more sales help?

Jeffrey’s website: https://gitomer.com

Jennifer’s website: https://salesinanyminute.com

Subscribe to the Gitomer Learning Academy: https://go.gitomer.com/gitomer-learning-academy

In a perfect world closing sales would be as simple as making a layup. But too often deals that look like "nothing but net" end up being an airball. 

Today's guest, Alan Stein, is world class as a sales and business coach and as a basketball coach. He's helped trained some of the best basketball players of our generation and he's translated the lessons he learned on the hardwood into the boardroom.

Today is all about fundamentals and how re-thinking the way we've always done things, in sales meetings and process, can help you outscore and dominate your competition.

This episode is brought to you by, The Why and The Buy, hosted by Jeff Bajorek and Christie Walters. They interview entrepreneurs and sales experts to find out the why behind their success. Listen on Apple Podcasts or wherever you get your podcasts.

On today's show...

07:16 - Why you should never getting bored with the basics

14:36 - Getting into the habits of purpose practice

22:51 - Alan's tips for creating more efficient meetings 

39:50 - "One will feed my ego, one will actually feed my family" 

45:43 - Jeffrey and Jennifer give effective sales coaching methods that you should be using right now

More on today’s guest

Alan Stein, Jr. is a keynote speaker and author who spent 15+ years as a performance coach working with the highest-performing basketball players on the planet. He now teaches audiences how to utilize the same strategies in business that elite athletes use to perform at a world-class level.

FREE E-BOOK: WHY PEOPLE BUY

Figuring out why people buy, is a thousand times more powerful than knowing how to sell. This eBook will give you the insight that will allow you to uncover the genuine buying motive of your customer, every time.

Join our Exclusive Sell or Die Facebook Group, where our members are already discussing the latest episode. Submit your sales question and we will answer it on the show!

Need more sales help?

Jeffrey’s website: https://gitomer.com

Jennifer’s website: https://salesinanyminute.com

Subscribe to the Gitomer Learning Academy: https://go.gitomer.com/gitomer-learning-academy

There's an age-old question in sales: How much time should you spend on the presentation? 

Find out the answer to this age old question in today's Motivation Monday as Jeffrey and Jennifer give you some of their secrets on how to make sure that your sales presentation rocks. 

This episode is brought to you by, The Why and The Buy, hosted by Jeff Bajorek and Christie Walters. They interview entrepreneurs and sales experts to find out the why behind their success. Listen on Apple Podcasts or wherever you get your podcasts.

FREE E-BOOK: WHY PEOPLE BUY

Figuring out why people buy, is a thousand times more powerful than knowing how to sell. This eBook will give you the insight that will allow you to uncover the genuine buying motive of your customer, every time.

Join our Exclusive Sell or Die Facebook Group, where our members are already discussing the latest episode. Submit your sales question and we will answer it on the show!

Need more sales help?

Jeffrey’s website: https://gitomer.com

Jennifer’s website: https://salesinanyminute.com

Subscribe to the Gitomer Learning Academy: https://go.gitomer.com/gitomer-learning-academy

Every Friday we present a supercut of the most insightful, most inspiring, most useful pieces of sales wisdom from the week that was. And in case you missed it, click the links below to listen to the full episodes.

This episode is brought to you by the Selling with Soul podcast, hosted by Meredith Messenger and produced by the Sell or Die Podcast Network. Selling with Soul discussed new sales and revenue growth strategies, demystifies sales concepts and develops sales skills through master classes and expert interviews. Listen today on Apple Podcasts or wherever you get your podcasts.

On today's show...

02:11 - Jared Rubio on the moment that inspired him to turn his side hustle into a legitimate source of income

08:09 - Jason Dorsey on "Generational Displacement"

14:15 - What to do when personal problems affect your work

GET MORE SELL OR DIE

Join our Exclusive Sell or Die Facebook Group, where our members are already discussing the latest episode. Submit your sales question and we will answer it on the show!

Need more sales help?

Jeffrey’s website: https://gitomer.com

Jennifer’s website: https://salesinanyminute.com

Subscribe to the Gitomer Learning Academy: https://go.gitomer.com/gitomer-learning-academy

NEW BOOK

Order your copy of Jen’s new book Sales in A New York Minute today! 212 pages of real world and easy to implement strategies to make more sales build loyal relationships and make more money.

"Life, liberty and the pursuit of happiness" is one of the fundamental parts of the Declaration of Independence. There are a lot of diehards out there that would like to declare their independence from their main hustle and turn their attention to a side hustle. 

Jared Rubio took his side hustle and turned it into a job that pays him more than his main job. Today, he shares the steps it takes for you to do the same thing on Sell Or Die. 

Jared's passion for parting out expensive motorbikes has lead him to a lucrative career that he loves. Listen as he teases apart the blueprints that helped him get the rest of his life in gear. 

This episode is brought to you by, The Why and The Buy, hosted by Jeff Bajorek and Christie Walters. They interview entrepreneurs and sales experts to find out the why behind their success. Listen on Apple Podcasts or wherever you get your podcasts.

On today's show...

04:08 - Are you participating in the "hot seat calls" with Jeffrey

11:27 -  Where Jared's love of motorsports originated at?

17:49 - Jared made how much from this (then) side-hustle?

23:25 - Jared's advice for anyone hesitant to make their side hustle into their main career

28:10 - How Jared doing a good deed for, fueled his desire to make his side into a viable business

40:33 - "Complacency is dangerous" - Jared Rubio

47:33 - Are you challenging yourself enough to the point where you can potentially fail? 

FREE E-BOOK: WHY PEOPLE BUY

Figuring out why people buy, is a thousand times more powerful than knowing how to sell. This eBook will give you the insight that will allow you to uncover the genuine buying motive of your customer, every time.

Join our Exclusive Sell or Die Facebook Group, where our members are already discussing the latest episode. Submit your sales question and we will answer it on the show!

Need more sales help?

Jeffrey’s website: https://gitomer.com

Jennifer’s website: https://salesinanyminute.com

Subscribe to the Gitomer Learning Academy: https://go.gitomer.com/gitomer-learning-academy

Whenever you enter a new job, there's always going to be something that we have to prove to someone in the office. Even if you have the experience, it can be difficult to earn the respect of veteran colleagues. This goes double for young managers. 

Jen discussed this conundrum with Audrey Strong and C. Lee Smith of the Manage Smarter Podcast. For the young in sales, young in management or just young at heart...this is a must-listen.

This episode is brought to you by, The Why and The Buy, hosted by Jeff Bajorek and Christie Walters. They interview entrepreneurs and sales experts to find out the why behind their success. Listen on Apple Podcasts or wherever you get your podcasts. 

FREE E-BOOK: WHY PEOPLE BUY

Figuring out why people buy, is a thousand times more powerful than knowing how to sell. This eBook will give you the insight that will allow you to uncover the genuine buying motive of your customer, every time. 

Join our Exclusive Sell or Die Facebook Group, where our members are already discussing the latest episode. Submit your sales question and we will answer it on the show!

Need more sales help?

Jeffrey’s website: https://gitomer.com

Jennifer’s website: https://salesinanyminute.com

Subscribe to the Gitomer Learning Academy: https://go.gitomer.com/gitomer-learning-academy