You know what? We’re just committing to the title, kay.

Katie is back!! We’re chatting more about customer service and creating memorable experiences. And!! I rambled for far too long about a book I loved (bet you never thought you’d hear those words come out of my mouth), Unreasonable Hospitality. Dare I say, if you ever interact with people, I think you should read it (!!).

We also talked about what makes a standout experience, why it matters, and what it looks like to scale service well… if that’s even possible?

If you’re listening and thinking of a standout customer service experience you’ve had, good or bad, don’t keep it to yourself. We want to know!!

PS. If you worked at Lulu, you know exactly what you need to tell us in the chat too. Plz and thx.

If you’re feeling generous, leave us a little love with a rating or review on whatever platform you’re listening on!

Catch us on:

Insta: ⁠@letscirclebackwithbecs.pod 🤍

TikTok: ⁠@letscirclebackwithbecs⁠ 🤍