You know what? We’re just committing to the title, kay.

Katie is back!! We’re chatting more about customer service and creating memorable experiences. And!! I rambled for far too long about a book I loved (bet you never thought you’d hear those words come out of my mouth), Unreasonable Hospitality. Dare I say, if you ever interact with people, I think you should read it (!!).

We also talked about what makes a standout experience, why it matters, and what it looks like to scale service well… if that’s even possible?

If you’re listening and thinking of a standout customer service experience you’ve had, good or bad, don’t keep it to yourself. We want to know!!

PS. If you worked at Lulu, you know exactly what you need to tell us in the chat too. Plz and thx.

If you’re feeling generous, leave us a little love with a rating or review on whatever platform you’re listening on!

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(If that reference lands, amazing. If not, we’ll just move on.)

Katie is on the podcast, and we’re talking all things customer service — the experiences that made us loyal for life and the ones that… did the opposite.

We’re sharing examples of brands that are doing it really well (and a few that missed the mark), because the way we’re treated genuinely sticks with us. You can probably think of a negative experience pretty quickly, but the positive ones matter just as much. They’re the reason we go back, tell a friend, or send a referral.

For any business, retention and word of mouth are everything. And so much of that comes down to how people feel when they interact with you.

I also made a game day decision (jk, it was mid-editing) to split our conversation into two episodes. This one focuses on real examples. Next week, we’ll get into what actually makes a customer experience stand out and how to create something that leaves a lasting impression.

ALSO. Cascade commercial for your viewing pleasure here.

Woah, my longest standing friend is on the podcast today!! We’ve been through many seasons together and weathered a few storms (see what I did there), and today Heather is jumping on the podcast.

Heather is phenomenal at a lot of things and one of them is sailing!! She’s been sailing for as long as she can remember. Over the years, through learning, racing, coaching, and now beer league participating, Heather has realized that many of these experiences have quietly taught her some powerful life skills.

From teamwork and collaboration, to teaching and leading people, to the art of patience and reframing failure, we’re talking all about the transferable skills we can all learn from sailing.

PS. Heather saying she’s the queen of hyperfixations is all the proof you need as to why we’ve been friends for 22 years.

If you’re feeling generous, leave us a little love with a rating or review on whatever platform you’re listening on!

Catch us on:

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TikTok: ⁠@letscirclebackwithbecs⁠ 🤍

My friends really are the coolest with the most unreal careers. Today on the podcast, Miranda joins me to talk all things Roo Floral and how a tight time crunch somehow turned into a full blown business (as it does).

What I loved most about this conversation is how clearly Miranda’s love for her work comes through. Her courage to step into something completely new, without having it all figured out, is wildly inspiring. Proof that confidence usually shows up after you start, not before.

We chat about how she got into flowers, navigating imposter syndrome, and that ever too familiar feeling that everyone else is somehow ahead of you (hello, millennial midlife crisis). As Roo continues to grow, I cannot wait to see where she goes next… and yes, hoping and dreaming she hires me one day.

You can find all things Roo Floral here !!

@roofloral

www.roofloral.com

Ever see a marketing campaign, ad, or rebrand and think, “Nope. Missed opportunity”? Yeah, us too.

In this episode, we’re unpacking standout marketing wins, major flops, and rebrands that left us confused. But we’re not just talking trash, we’re sharing what we’d actually do instead if someone handed us the creative briefs (and paycheques). And honestly… some of these ideas have legs.

If you’re listening and thinking, “Wait, this is actually good,” great news, we’re available. We even lay out the kind of metrics we’d guarantee by the end of the episode. (Affordable? TBD.)

And somehow, some way, the boys still managed to bring it back to the Roman Empire… 

If you’re feeling generous, leave us a little love with a rating or review on whatever platform you’re listening on!

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I still can’t believe this happened, but THE guy from the plane is on the podcast. Yes. That guy. And he’s sharing his side… like WHAT??

This felt like a girls debrief, but with the guy??? And it was the first time we’d spoken since. He answered some questions (and maybe sparked a few new ones), and we almost had a part three to the story, in a completely different country altogether. Yeah, that was a lot.

You could say this all felt "surreal, but nice” (100 bonus points if you get this reference).

Anyways, I need your thoughts. Did I miss my chance with the guy from the plane? What do I do next? And be honest… do we need a chapter three?? Leave me some comments!!!

PS: While you can’t see our guy from the plane, enjoy the video for the most real and raw reactions from this out-of-body experience.

If you’re feeling generous, leave us a little love with a rating or review on whatever platform you’re listening on!

Catch us on:

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TikTok: ⁠@letscirclebackwithbecs⁠ 🤍

WOW can you believe we’re in Season 2 of the podcast?! How fun! I’m so excited about our upcoming guests and the episodes already planned for this season.

We’re kicking things off with a solo episode, where I’m sharing my latest (and by far healthiest) hyperfixation. No, actually though, I am so obsessed with my Locked. Trust me, you need to try it! And you can use my promo code LOCKEDIN for 15% off.

This week we’re chatting bingo cards, goal setting, and my pitch for the one goal I think we should all be setting for 2026 🙂

I’m excited for what’s ahead (especially a fresh perspective on my FAVE plane meet cute story next week) and hopeful for all that this year will hold.

Thanks for being here. It truly means the world! 🤍

It started with a missed flight and turned into the perfect companion for a girls’ weekend in the French Riviera. Yup. You read that right.

This story is 100% real, and even after living it firsthand, it still gets me every time. Listen in for the juiciest solo episode yet, where I share the story I haven’t stopped telling since it happened. Everyone loves a meet-cute with a blonde Brit, right? But what goes down… you’ll never believe. Mark my words: one day, my tombstone will say, “She had to tell everyone the plane story.”

And hey, if you’re the plane boy and somehow found this, there’s a part two episode literally calling your name, ready for your side of the story.

PS. If you’re listening to this on a plane, first of all, that’s meta, and second, I can’t wait to hear who you meet.

I had this great idea to do a birthday roast to tie a bow on this whole turning 30 thing. And, let’s face it, Daniel and I are extremely roastable. I thought it was a foolproof plan… except I forgot that all our friends are actually way too nice and didn’t want to roast us… so this turned into more of a toast (but let's be real, we aren't mad about it).

Hearing what everyone recorded is hilarious. Special shoutout to our youngest little podcaster, who completely stole the show (14 minutes in). To all the friends and fam that participated in this episode,we love you all so much. And, to all the friends and fam that didn't make the recording, you are also so so deeply loved. You’re the best. Thanks for making the last 30 years way too much fun.

Also, the fact that Megan, Tash and I have the exact same hyperfixation right now honestly checks out.

So… now that I’ve officially hit 30, does this mean I need to find a whole new personality?

If you’re feeling generous, leave us a little love with a rating or review on whatever platform you’re listening on!

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The Notes App, without a doubt, the most used app on my phone, and as a result, it's an equally dark and entertaining space.

Dare I say Christina and I aren't the only ones who have notes saved like this? If nothing else, I hope this episode inspires you to do a deep dive on your Notes App, too, and see what gold is sitting in there for you to try and decode after the fact.

And, if you feel like being vulnerable, share a little excerpt with the class, and throw it in the comments section.

If you’re feeling generous, leave us a little love with a rating or review on whatever platform you’re listening on!

Catch us on:

Insta: ⁠@letscirclebackwithbecs.pod 🤍

TikTok: ⁠@letscirclebackwithbecs⁠ 🤍