Let’s be honest: everyone spirals. And as millennials, we have the added bonus of doing it with an audience watching in real time. In this episode, we’re talking all about the spiral — why we do it, what it looks like, and the very relatable signs you might be in one right now.

We’re sharing our own favourite spiralling moments, a few iconic ones we’ve seen from others, and why self-awareness is basically the secret weapon for surviving adulthood. Consider this your unofficial field guide to spotting a spiraller in the wild… or, you know, identifying yourself. No shame, we’ve all been there.

And just so we’re clear… we’re fine.Mostly.Kind of.Actually, maybe go ahead and check in on us.

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Katie is back and we’re diving even deeper into customer service, memorable experiences, and what actually makes people loyal to a brand. This episode is all about building unforgettable customer experiences and why great service is one of the most powerful marketing tools you have.

Also… I went on a very passionate rant about a book I loved, Unreasonable Hospitality. If you interact with people in literally any capacity, you should probably read it. It’s basically a masterclass in creating standout moments that people talk about forever.

We get into what makes an experience truly exceptional, why it matters for retention and word of mouth, and whether it’s actually possible to scale great service without losing the magic.

If you’re listening and immediately thinking of a customer service moment you’ll never forget — good or bad — tell us. Seriously. We want the tea.

PS. If you worked at Lulu, you know exactly what you need to tell us in the chat too. Plz and thx.

If you’re feeling generous, leave us a little love with a rating or review on whatever platform you’re listening on. It helps more people discover the podcast!

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TikTok: ⁠@letscirclebackwithbecs⁠ 🤍

(If that reference lands, amazing. If not, we’ll just move on.)

Ever had a customer service moment so good you became loyal for life? Or so bad you swore you’d never go back? Same. In this episode of Let’s Circle Back, Katie is on the podcast, and we’re diving into real customer service experiences, the brands that nailed it, and the ones that… absolutely did not.

We break down why customer experience matters, how it shapes loyalty, and why people remember how you made them feel long after the moment passes. Great service creates retention. Bad service creates rants. Both spread fast.

If you’re building a business, want to improve your customer experience, or you’re obsessed with brand moments that stick, this episode is your cheat sheet.

I also made a game day decision (jk, it was mid-editing) to split our conversation into two episodes. Part one focuses on real examples. Next week, in part two, we’ll get into what actually makes a customer experience stand out and how to create something that leaves a lasting impression.

ALSO. Cascade commercial for your viewing pleasure here.

If you’re feeling generous, leave us a little love with a rating or review on whatever platform you’re listening on!

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Insta: ⁠@letscirclebackwithbecs.pod 🤍

TikTok: ⁠@letscirclebackwithbecs⁠ 🤍

Surprise: sailing might be one of the best leadership courses out there.

Today on the podcast, my longest standing friend Heather is joining me, and she’s phenomenal at a lot of things… but sailing is definitely at the top of the list.

Heather has been sailing for as long as she can remember. Through years of learning, racing, coaching, and yes, even beer league sailing, she’s discovered that the water quietly teaches some pretty powerful life skills. We’re talking teamwork, communication, collaboration, leadership, patience, and even how to reframe failure.

In this episode, we break down the transferable life and leadership lessons sailing can teach all of us, whether you’ve stepped on a boat or not.

PS. Heather saying she’s the queen of hyperfixations is all the proof you need as to why we’ve been friends for 22 years.

If you’re feeling generous, leave us a rating or review on whatever platform you’re listening on. It helps more people discover the podcast!

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Insta: ⁠@letscirclebackwithbecs.pod 🤍

TikTok: ⁠@letscirclebackwithbecs⁠ 🤍

My friends have the coolest careers ever and today’s guest is no exception. Miranda from Roo Floral joins me to talk about how a last-minute time crunch turned into a full-blown floral design business. Honestly, iconic main-character energy.

What I love most about this conversation is how clearly Miranda’s passion comes through. Her courage to jump into something completely new, without having all the answers, is such a good reminder that confidence usually shows up after you start, not before.

We talk about how she got into floral design, what it’s really like to build a creative business from scratch, navigating imposter syndrome, and that familiar millennial feeling that everyone else is somehow ten steps ahead. As Roo Floral continues to grow, I cannot wait to see what she does next… and yes, I am manifesting a job offer.

Find all things Roo Floral here:Instagram: @roofloralWebsite: roofloral.com

If you’re feeling generous, leave us a rating or review on whatever platform you’re listening on. It helps more people discover the podcast!

Catch us on:Instagram: @letscirclebackwithbecs.pod 🤍TikTok: @letscirclebackwithbecs 🤍

Ever see a marketing campaign, ad, or rebrand and think, “Nope… missed the mark”? Same. In this episode, we’re breaking down the marketing wins that impressed us, the major flops that left us confused, and the rebrands that made us question everything.

But we’re not just roasting bad creative. We’re sharing exactly what we’d do differently if someone handed us the brief (and the budget).

If you’re listening and thinking, “Wait, this is actually good,” great news, we’re available. We even lay out the kind of metrics we’d guarantee by the end of the episode. (Affordable? TBD.)

And yes, somehow the boys still managed to bring it back to the Roman Empire.

If you’re into marketing, branding, creative strategy, or you just love a good campaign breakdown, this episode is for you.

If you’re feeling generous, leave us a rating or review on the platform you’re listening on — it helps more people discover the show!

Catch us on:Instagram: @letscirclebackwithbecs.pod 🤍TikTok: @letscirclebackwithbecs 🤍

I genuinely still can’t believe this happened, but THE guy from the plane is officially on the podcast. Yes. That guy. And he’s sharing his side of the story… like WHAT??

This episode honestly felt like a girls’ debrief — but with the guy??? It was the first time we’d spoken since everything went down. He answered some of my questions (and maybe sparked a few new ones) and we almost ended up with a part three to the story… in a completely different country. Yeah. It was a lot.

You could say the whole thing felt “surreal, but nice” (100 bonus points if you get that reference).

So I need your thoughts. Did I totally miss my chance with the guy from the plane? What on earth do I do next? And be honest with me… do we need a chapter three?? Drop your comments — I need the people’s vote.

PS: You can’t see our guy from the plane, but the video has the most real and raw reactions from this out-of-body experience.

If you’re feeling generous, leave us a little love with a rating or review on whatever platform you’re listening on!

Catch us on:Insta: @letscirclebackwithbecs.pod 🤍TikTok: @letscirclebackwithbecs 🤍

Welcome to Season 2 of the podcast — can you believe we made it?! I’m so excited for the guests lined up and the conversations already planned for this season.

We’re kicking things off with a solo episode, and I’m sharing my newest (and probably healthiest) hyperfixation: my Locked. I’m genuinely obsessed. If you want to try it, you can use my code LOCKEDIN for 15% off.

This week we’re diving into goal setting, creating bingo cards for your life, and the one goal I think everyone should set for 2026. It’s simple, intentional, and honestly… kind of game-changing.

I’m so excited for what’s ahead — especially a fresh perspective on my fave plane meet-cute story coming next week — and I’m feeling really hopeful about everything this year is going to hold.

Thanks for being here. Truly, it means the world. 🤍

If you’re feeling generous, leave us a rating or review on whatever platform you’re listening on — it helps more people discover the show!

Catch us on:Instagram: @letscirclebackwithbecs.pod 🤍TikTok: @letscirclebackwithbecs 🤍

It started with a missed flight and somehow turned into the perfect companion for a girls’ weekend in the French Riviera. Truly a “what is my life” moment in the best way ever.

This story is 100% real, and even after living it firsthand, it still gets me every single time. Listen in for the juiciest solo episode yet, where I share the story I haven’t stopped telling since it happened. I mean… everyone loves a meet-cute with a blonde Brit, right? But what actually goes down — you’ll never believe. Mark my words: one day my tombstone will say, “She had to tell everyone the plane story.”

And hey, if you’re the plane boy and somehow found this… there is a part two episode literally calling your name, waiting for your side of the story.

PS: If you’re listening to this on a plane — first of all, that’s extremely meta. Second, I can’t wait to hear who you meet.

I had this great idea to do a birthday roast to tie a bow on this whole turning-30 thing. And let’s be honest… Daniel and I are extremely roastable. I thought it was a foolproof plan — except I forgot that all our friends are actually way too nice and refused to roast us. So this turned into more of a toast (and let’s be real, we’re not mad about it).

Hearing what everyone recorded is genuinely hilarious. Special shoutout to our youngest little podcaster, who fully stole the show around the 14-minute mark. To all the friends and fam who jumped in on this episode, we love you so much. And to the friends and fam who didn’t make the recording — you are also deeply, deeply loved. Thanks for making the last 30 years way too much fun.

Also… the fact that Megan, Tash, and I currently share the exact same hyperfixation honestly checks out.

So now that I’ve officially hit 30… does this mean I need to find a whole new personality??

If you’re feeling generous, leave us a little love with a rating or review on whatever platform you’re listening on — it helps more people discover the show!

Catch us on:Insta: @letscirclebackwithbecs.pod 🤍TikTok: @letscirclebackwithbecs 🤍