Few would argue that the luxury spa industry requires among the highest standards of guest experience in the world, in which every detail is (or should be) designed not just to please you, or relax you, but to transform you into your better self. 

Our guest today, Jean-Guy de Gabriac, is one of the world’s foremost authorities on luxury spas.

In this episode we discuss:

1. The role of “flow” in every spa
2. How designing the “guest experience” can begin at the architecture level
3. The secret of creating a lasting “wow” experience that keeps guests coming back
4. Much more (including World Wellness Weekend)

About our Guest, Jean-Guy de Gabriac

Jean-Guy de Gabriac is an award-winning advisor & educator on the art of crafting the spa experience.  Some of the most beautiful destination resort spas in the world have relied on Jean-Guy’s renowned insights to create that “wow” spa experience that keeps clients coming back. 

Jean-Guy is also the founder of World Wellness Weekend, which falls on September 18th and 19th this year (this is its 5th year).  This year, over 130 countries, over 900 cities, and nearly 1,400 venues so far, have committed to participate in World Wellness Weekend this year.  In alignment with the UNITED NATIONS’ 3rd Sustainable Development Goal, “Good Health & Wellbeing for All”, WWW inspires people around the world to enjoy healthy lifestyles through safe, free and fun activities and exciting special offers.  If you go to their website (which I’ll link to in the show notes), wherever you happen to be in the world, World Wellness Weekend connects wellness enthusiasts to nearby professionals through its geo-locator on their website.  If you’re a wellness professional, go and sign up.  It’s absolutely free.

Jean-Guy also serves as Conference producer of World Spa & Wellness Conventions (London & Dubai) ; he is the immediate past Chair of the “Supporting the UNs 17 SDGs” through the Global Wellness Institute.  He is a Board Member of the International Massage Association, and Judge at the World Spa & Wellness Awards.  Jean-Guy has contributed to over 300 articles in the media, and as of today, at least 1 podcast! 

Important Links and Contact Information

To contact Jean-Guy

Please visit his website: https://www.tiptouch.com/en/

To connect with Jean-Guy on Linkedin, click here

To Reach World Wellness Weekend:

https://www.world-wellness-weekend.org/

To reach The Leading Spas of Canada Website

https://www.leadingspasofcanada.com/

To Connect with Pat Perdue

Twitter: https://twitter.com/patperdue

Website: https://www.patperdue.com

Super glad to be back with you!  I took some time away from the podcast during this pandemic. And now that I’m back and this is going to be a GREAT show for you!

Now that COVID is becoming part of our history, things are OPENING UP!  We have the pandemic on the run!  People are thinking about what it’s all going to be like when we can start calling things “normal.”

One of those things is going to be weddings!  Remember those?  Lots of people, two of whom are pledging their life-long love and devotion for each other, and then there’s drinking, and dancing, and all-around partying?  Yeah!  That was actually a thing!  We did that!

I know a few couples who have actually put off getting married because they wanted to have that “thing,” and now people are really starting to think about making it happen.

Our guest happens to be one of the larger wedding entertainment companies in the New York / New Jersey area.  So, if you want to talk about big weddings, amazing entertainment (where the musicians are often Broadway performers), these are the folks who set that up.

And this podcast is about all things Customer Experience, so what is one of the most intense customer experience situations around?  Weddings!  Our guest, Mike Saulpaugh, has a really interesting take on what it means to deliver a great customer experience.

Michael Saulpaugh is Managing Partner at Elegant Music Group, based out of Montclair, NJ. In addition to his 18 years in the events and entertainment industry, Michael has a professional background in creative advertising. His work has been featured in Adweek and BuzzFeed has called him, “hilariously clever.”  Michael, as you’ll hear, is all about leveraging the experience of the customer to drive business growth, and was selected to and is now a contributing member on the Forbes Business Council.

Elegant Music Group Website: https://elegantmusicgroup.com/

To connect with Pat Perdue:

Instagram: @pat_perdue_brand_strategist

Twitter: @patpatperdue

About Today's Show

In this episode, like we’ve done in previous sessions, we’re revisiting this season's conversations and taking a look at some common themes. 

While many themes emerged, such as returning to campus safely, the impact of the pandemic on how we live and work at Seneca, and of course the Au Large, one theme was present in every conversation.

Each and every one of these conversations featured someone’s commitment to make things better.  And beyond asking the difficult question, "How can I make things better," following up with, “With the resources I have, what’s the biggest difference I can make?”   And then going out and getting it done.

In the full-length interview with Diversity, Equity, and Inclusion Chair Mark Solomon, he mentioned that his work stands on the shoulders of people who have come before us.  That image is  a perfect way to describe the work of this season's guests:  Not only do we honour the people who have done the work that we’re building on and benefiting from, but that image also implies that when we have left the scene, others will come along to take up the challenge, and they’ll be standing on our shoulders.

So the question is:  How can we give those who will follow us the biggest boost?  How can we stand as tall as possible, to help them succeed.

In these conversations, you will hear 10 people tackling big issues, very much in the act of standing tall, for the benefit of those who will follow.

COVID-19 Updates

All COVID-19 related information, questions or concerns should be sent to [email protected]

For Updates on Seneca's Policies Regarding COVID-19, visit here:

https://inside.senecacollege.ca/health

This Podcast is available on Apple Podcasts, Spotify, and Google Podcasts!

#SenecaProud Podcast is available on Apple Podcasts, which means it's available pretty much wherever you get your podcasts. 

 Click here to subscribe.

While you're there, please give us a rating and leave a comment.  It really helps get our podcast found.

Thanks for listening!  

Pat Perdue

About Today's Show

In today's episode, we speak with Jo Gomes, Professor in the Social Service Worker Program, and Maureen Bornbaum, former Seneca Student (now faculty), co-authors of the ground-breaking study, The Experiences of LGBTTGNCQ+ Homeless Youth in York Region. (click here for a link to the report)

According to some research, upwards of 40% of homeless youth belong to the LGBTTGNCQ+ community, yet, in 2017, how well this community is served by supporting agencies in York Region had received little, if any, disciplined analysis.  Professor Jo Gomes recognized this as an opportunity not only to study this question, but also to introduce her students to the real work of field analysis.  The result was a groundbreaking study, Sponsored by Seneca College and published in 2018, that not only had a measurable impact on how LGBTTGNCQ+ homeless youth are served in York Region, but also created a lifelong learning experience for Jo's students (the study's research assistants), and for Jo as well, and is a definitive example of Seneca's role in not only providing great student experiences, but also benefiting the community at large.

Also in this episode, we talk about:

1.  The journey of the report, from inception to reality.

2.  Maureen's experience as a student, and how the experience of the research impacted her academic and professional career.

3.  Steps taken to ensure the research was not left to languish on a website, but transformed into genuine action.

4.  And lots more!

About Today's Guests, Professors Jo Gomes and Maureen Bornbaum

Jo Gomes (Pronouns she / her / hers)

Professor Jo Gomes is the Principal Faculty overseeing the research: The Experiences of LGBTTGNCQ+ Homeless Youth in York Region, and has been a faculty in the Seneca College Social Service Worker program since 2006.   Professor Gomes also has a BSW degree from Ryerson University and a Masters in Social Work from York University.  Jo has worked on the front lines assisting youth and adults, including those experiencing mental health issues, homelessness, addiction and intimate partner violence. Most of her work has been involved in social justice initiatives.

Jo has worked on planning committee’s for York Region’s Take Back the Night, Pride York Region and International Women’s Day Events, and was recognized with the Distinguished Alumni Award from Seneca College.  Jo is also the recipient of the Premier Award, which honors the important social and economic contribution college graduates make in Ontario and throughout the world.

Jo currently sits on Seneca’s Academic Council and is part of the Equity Diversity Inclusion Curriculum Committee.

Maureen Bornbaum (she / her)

Maureen Bornbaum is also a faculty member of the Seneca College Social Service Worker program, having also graduated from the Program in 2017.  Maureen is a Registered Social Service Worker, Certified Addictions Counsellor & Clinical Traumatologist who works in the field of substance abuse services.  Maureen is also Director of Community at Cornerstone to Recovery, an intentional community providing support for those in recovery.

Professor Bornbaum also has a Bachelor of Honours in Global Development and Gender Studies from Queen’s University in addition to a Social Service Worker Diploma from Seneca College. She has since completed professional development in ASIST Clinical Trauma Counselling, and is certified in Cognitive Behavioural Therapy, and Acceptance & Commitment Therapy.

Maureen is passionate about queer rights, social justice and community models of social services. In her free time, Maureen can be found with her two rescue dogs, Cadence and Ukee, who are both huskies from northern Ontario. 

Important Links and Contact Information

Click here for LGBTTGNCQ+ acronyms and definitions. 

Click here to read the research report, Experiences of LGBTTGNCQ+ Homeless Youth in York Region.

Click here for Cornerstone to Recovery.

COVID-19 Updates

All COVID-19 related information, questions or concerns should be sent to [email protected]

For Updates on Seneca's Policies Regarding COVID-19, visit here:

https://inside.senecacollege.ca/health

This Podcast is available on Apple Podcasts, Spotify, and Google Podcasts!

#SenecaProud Podcast is available on Apple Podcasts, which means it's available pretty much wherever you get your podcasts. 

 Click here to subscribe.

While you're there, please give us a rating and leave a comment.  It really helps get our podcast found.

Thanks for listening!  

Pat Perdue

About Today's Show

In today's episode, we speak with the Andrew Wickham, Professor, and Green Citizen Project Manager in FASET (Faculty of Applied Science and Engineering Technology).

What does it mean to be environmentally sustainable?  This is an important question, particularly in light of how we can live our lives as "Green Citizens."  As well, as Seneca College plots a course for the future with the Au Large project, how does sustainability factor into that future? 

Also in this episode, we talk about:

1.  How incorporating sustainability into our lives doesn't require radical lifestyle changes or major sacrifices.

2.  What is the Green Citizen Symposium, and how can we all get involved (links below!)

3.  What sustainability means for Seneca College

4.  And lots more!

About Today's Guest, Professor Andrew Wickham

Professor Andrew Wickham is the Green Citizen Project Manager in the faculty of applied science and engineering technology (FACET), where he develops and grows the Green Citizen Programme, which is tasked with embedding the environmental imperative into every program at Seneca College. 

In addition to his duties with the Green Citizen Project, Andrew is professor in the project management environmental program, and he actually graduated from that program here at Seneca in 2013, and he is also a member of Seneca college’s Sustainability Committee as part of the Au Large project.

Important Links and Contact Information

For information on The Green Citizen, and how you can get involved, email Andrew at [email protected]

The Green Citizen Website can be found here.

COVID-19 Updates

All COVID-19 related information, questions or concerns should be sent to [email protected]

For Updates on Seneca's Policies Regarding COVID-19, visit here:

https://inside.senecacollege.ca/health

This Podcast is available on Apple Podcasts, Spotify, and Google Podcasts!

#SenecaProud Podcast is available on Apple Podcasts, which means it's available pretty much wherever you get your podcasts. 

 Click here to subscribe.

While you're there, please give us a rating and leave a comment.  It really helps get our podcast found.

Thanks for listening!  

Pat Perdue

About Today's Show

In today's episode, we speak with two guests:  Dr. Frank Merante, Professor & Applied Research Coordinator at Seneca’s School of Biological Sciences and Applied Chemistry; and Chad Leaver, Director of Applied Research in Seneca Innovation.

Seneca College, along with Seneca Innovation, and industry partners, are involved in some leading edge applied research that have amazing, practical outcomes that help save lives.  In today’s show, we’ll look at a couple of those innovations, as well as dive into the crucial role Seneca Innovation plays in helping ideas transform into products in the marketplace.

Also in this episode, we talk about:

1.  Exciting projects that are specifically designed to respond to the global COVID-19 pandemic. 

2.  What are some of the key ingredients of innovation, and how the absence of spontaneous conversations during the pandemic has impacted innovation.

3.  How students can get involved with Seneca Innovation and participate in world-class, ground breaking research.

4.  Lots more!

About Today's Guests

Dr. Frank Merante

In addition to being Professor & Applied Research Coordinator at Seneca’s School of Biological Sciences and Applied Chemistry, Dr. Merante is also the Principal Scientist for the Seneca Centre for Innovation in Life Sciences (SCILS). Dr. Merante has been instrumental in establishing applied research capabilities at Seneca. He holds a PhD from the University of Toronto, and has traversed multiple disciplines including biochemistry, molecular biology and human genetics. Dr. Merante was the recipient of Seneca Innovation’s Research Leader of the Year Award in 2020.

Dr. Merante was also nominated for his efforts in two applied research projects conducted at Seneca to combat COVID-19. The first project with Kenota Health helped produce three key proteins associated with COVID-19 for use in an immunodiagnostic device. The second project with Giftgowns is working to produce a long-lasting antimicrobial spray to sanitize surfaces.

Chad Leaver

In addition to his role as Director of Applied Research in Seneca Innovation, Chad has led community, provincial and national research programs focused on the assessment of health system transformation, technology innovation, data asset creation and advanced analytics. Most recently, he led innovation and research partnerships focused on improving health system sustainability and modernization through digital health solutions and virtually enabled models of care. Chad has a Masters of Science in community health and epidemiology ,and an MBA from both Cornell and Queen’s universities.

Important Links and Contact Information:

The Seneca Innovation website:

https://www.senecacollege.ca/innovation.html

All COVID-19 related information, questions or concerns should be sent to [email protected]

For Updates on Seneca's Policies Regarding COVID-19, visit here:

https://inside.senecacollege.ca/health

This Podcast is available on Apple Podcasts, Spotify, and Google Podcasts!

#SenecaProud Podcast is available on Apple Podcasts, which means it's available pretty much wherever you get your podcasts. 

 Click here to subscribe.

While you're there, please give us a rating and leave a comment.  It really helps get our podcast found.

Thanks for listening!  

Pat Perdue

About Today's Show

In today's episode, we speak with the Professor Caroline Grammer, professor at the Social Service Worker – Gerontology (SSWG) Program.

It’s no secret that this pandemic has impacted different people differently.  While some people are experiencing the pandemic in a comfortable home, with easy access to technology and a job we can do remotely, for others, having a reliable Internet connection is a big deal.  But what about the elderly?  Providing even adequate care to that vulnerable segment of the population has often fallen short even in the best of times, but during COVID, it’s worse than ever.  The vast majority of COVID deaths are from our senior community, and conditions in seniors residences are often, quite frankly, horrible.  And what makes it worse is that social workers can’t even make personal wellness visits, so they have to figure out a way to set up video calls, which creates even more challenges to providing good care.  And….what about the care for social workers?

As daunting as this story is, there are areas of hope, and a big part of that hope is our guest today, Caroline Grammer.

Also in this episode, we talk about:

1.  An exciting, city-wide program Seneca College is participating in (and making a significant impact in), through Caroline's leadership, and the participation of her research team.

2.  What we can do to help re-imagine a system of senior-care that actually works.

3.  Fascinating solutions to seniors' care that de-institutionalize how the elderly are cared for.

4.  Lots more!

About Today's Guest, Caroline Grammer

Caroline Grammer has been a professor at Seneca College for over 15 years, and through her work in the Social Service Worker – Gerontology Program, Caroline has trained legions of social service workers who provide Social Work services specifically to seniors.  In addition to inspiring many in Canada, and globally, in how to improve the care seniors receive, Caroline has dedicated her professional life to helping the most vulnerable. 

Prior to Seneca, Caroline worked in a variety of group home settings starting with terminally ill children as support person, adults with dual disorders as a case worker in Toronto, and adults with intellectual and developmental delays in the Vancouver Lower Mainland (VLM).  She became a teaching assistant for at-risk youth in a Richmond, BC, and ultimately began working in the downtown east side of Vancouver, helping people with IV drug addictions, youth suffering from HIV/AIDS, and eventually transitioning to palliative care, supporting patients dying of AIDS.  This was in the ‘90s, and there was really heavy stigma and fear associated with HIV / AIDS, and very little formalized help.  Caroline worked with the underground cannabis network to provide pain relief for patients and clients because cannabis was only method that worked.  She transitioned from clients with AIDS to older adults who remained invisible in institutional settings and began her work to raise awareness and develop palliative programs in Long Term Care homes in Vancouver.  She returned to Toronto and worked briefly as a case worker on a national telephone crisis line before entering Seneca College to teach and hopefully change the system from within. 

Caroline is also a practicing psychotherapist, and when she has the time, she circulates through the senior support services agencies and seniors community centres in the city to talk and teach older adults about safe sex and sexuality in older adulthood.  The “toy box” is a favourite among the crowd.  Pre-COVID this was a very popular workshop for both the older adults and continues to be a favourite class for students in the SSWG program.

She has been a gerotechnology consultant (one of Canada’s few) for the past 25yrs engaged with global think-tanks on how technology can allow for aging in place.  She designs and implements studies to test industry technology with older adults and run clinical trials on medical grade technology that assists older adults in maintaining or improving their mobility and independence.

Most recently, Caroline has been leading Seneca's Social Service Workers -Gerontology Program in participating in a massive, city-wide study on digital access in Toronto and the underserved.  Caroline and her research team are focusing on the seniors community.

Important Links and Contact Information

All COVID-19 related information, questions or concerns should be sent to [email protected]

For Updates on Seneca's Policies Regarding COVID-19, visit here:

https://inside.senecacollege.ca/health

This Podcast is available on Apple Podcasts, Spotify, and Google Podcasts!

#SenecaProud Podcast is available on Apple Podcasts, which means it's available pretty much wherever you get your podcasts. 

 Click here to subscribe.

While you're there, please give us a rating and leave a comment.  It really helps get our podcast found.

Thanks for listening!  

Pat Perdue

About Today's Show

In today's episode, we speak with the Dean of Students and Indigenous Education, Mark Solomon.

What can Seneca do differently to foster an overarching culture of equity, diversity and inclusion in all aspects of the College?  What are those aspects of the Seneca process that exclude cultures, or genders, or abilities, because those processes evolved without the input of everyone who should have been at the table, so to speak, but weren’t. That's a really big question, and Seneca is tackling it as part of their Au Large project we talked about with President Agnew.  Today's guest, Mark Solomon, has been tasked with leading that initiative to make Seneca College a more inclusive, and equitable, place to study and work.  In today's episode we talk about the initiatives that are underway to turn the vision of a more equitable, and inclusive Seneca College, into a reality.

Also in this episode, we talk about:

1.  Potential blind spots to people who are different from us, and how we can identify those blind spots.

2.  How the pandemic has impacted people different, particularly based on privilege. 

3.  What can we do as individuals to gain more awareness of diversity within our communities?

We also asked Mark to create a media playlist!  Here it is:

On CBC.ca/gem  - some amazing documentaries and anti-black racism:

The film Across the Line tells the real-life story of a young, Black NHL hopeful living in the racially-divided community of Cole Harbour, N.S. in 1989 

"Fade Forward" is a short doc that tells the story of the first black-owned barbershop in Newfoundland and Labrador that has become a hub for newcomers in St. John's.

Being Black in Toronto features 6 short films. https://gem.cbc.ca/media/absolutely-canadian/being-black-in-toronto/38e815a-0134fafe7df

The Skin We are In builds upon the work of Toronto Journalist/Activist Desmond Cole https://gem.cbc.ca/media/firsthand/season-2/episode-14/38e815a-00be178daef

On NFB.ca:  

Returning to Oshawa and conversations with family about love and relationships. https://www.nfb.ca/film/im-gay/

A short film about gay marriage and divorce https://www.nfb.ca/film/handmade-mountain/

A film about the complexities of escaping war and the immigration experience https://www.nfb.ca/film/far-from-bashar/

Human impact on the world is explored in this “older” film but still powerfully relevant https://www.nfb.ca/film/manufactured_landscapes_edu/

Podcasts by and about Indigenous Creators!

Missing and Murdered - Investigative journalist Connie Walker recounts stories of missing and murdered Indigenous women and girls.

Metis in Space - Chelsea Vowel and Molly Swain, both Métis, drink a bottle of wine and review sci fi movies and television shows from a critical Indigenous lens.

Thunder Bay -- The highest homicide and hate crime rates in the country. A mayor charged with extortion. A police chief who faced trial for obstruction of justice. Nine tragic deaths of Indigenous high schoolers. Why did it all happen in the same town?

About Today's Guest, Mark Solomon

Mark Solomon is a proud member of Henvey Inlet First Nation located one hour south of Sudbury, and he’s born and raised in Sault Ste. Marie.  He often claims to be an economic refugee from Northern Ontario living in Toronto.  Mark has two undergraduate degrees from Laurentian University in Music and Native Studies, a MA from Brock University in Social Justice and a MEd from York University.  Mark has held a number of roles at Seneca College and currently serves as the Dean of Students and Indigenous Education.  Mark is also honoured to serve as the President, of his professional association the Canadian Association of College and University Student Services (CACUSS).   He is the first Indigenous person to hold that role. 

The role Mark is the most proud of, is his role as a father to a 13 year old. 

Important Links and Contact Information

All COVID-19 related information, questions or concerns should be sent to [email protected]

For Updates on Seneca's Policies Regarding COVID-19, visit here:

https://inside.senecacollege.ca/health

This Podcast is available on Apple Podcasts, Spotify, and Google Podcasts!

#SenecaProud Podcast is available on Apple Podcasts, which means it's available pretty much wherever you get your podcasts. 

 Click here to subscribe.

While you're there, please give us a rating and leave a comment.  It really helps get our podcast found.

Thanks for listening!  

Pat Perdue

About Today's Show

In today's episode, we speak with the Seneca College Chief Information Officer, Radha Krishnan.

Because of the pandemic, just about everything to do with Seneca College is online.  So, whether you’re a student, staff member, or faculty member of Seneca College, you’ve been working with, and benefiting from, the work our guest and his team does.  Whether that's sending an email, logging on to a course, or uploading an assignment, just about everything involves IT.  This episode talks about how how all of that complexity managed, as well as spending time looking at the vision for the future. 

Also in this episode, we talk about:

1.  How does the IT department work?

2.  How do they handle the tricky component of change management?

3.  And what is Radha most proud of?

About Today's Guest, Radha Krishnan

As the Chief Information Officer of Seneca college, Radha has over 30 years of  global IT experience in various industries including higher education, non-profit, supply chain, distribution, retail, and lots more.  Radha has diverse experience in architecting, implementing and managing core IT functions in complex, multi stakeholder environments.

So what does a CIO do?  Well, simply put, Radha is responsible for digital & technology transformation of Seneca college. In 2013 Radha joined Seneca to lead i3 implementation.  After the successful implementation of i3, he took over the role as Director of Software Solutions, and then assumed the role of Chief Information Officer in Seneca College In 2016. 

Important Links and Contact Information

All COVID-19 related information, questions or concerns should be sent to [email protected]

For Updates on Seneca's Policies Regarding COVID-19, visit here:

https://inside.senecacollege.ca/health

This Podcast is available on Apple Podcasts, Spotify, and Google Podcasts!

#SenecaProud Podcast is available on Apple Podcasts, which means it's available pretty much wherever you get your podcasts. 

 Click here to subscribe.

While you're there, please give us a rating and leave a comment.  It really helps get our podcast found.

Thanks for listening!  

Pat Perdue

SHOW NOTES

Traditional retail has been on a slow, but steady decline for probably the last decade.  So much so that retailers were getting super creative to find a way to bring you into the store.  In-store mini concerts, dining options like great coffee shops or pop-up kitchens, were becoming a trend in some of the higher-end stores.  And then – you guessed it – COVID-19 hit and the way we used to shop is pretty much history.So, since you probably can’t go to that favourite store of yours, or maybe these days you’re less inclined to, what if there was a way to somehow bring that in-store magic to you, in the comfort of your home?Today’s guest, Oscar Sachs, is the CEO and co-founder of Salesfloor.  Salesfloor empowers store associates to provide the personalized service customers love by connecting store associates to shoppers both in-store, and online.  Think Facetiming with your favourite sales associate right there in the store.  Salesfloor has over 45,000 associates from leading retailers in apparel, beauty, jewelry and baby items and toys.   Salesfloor is redefining the role of store associates in N. America, and globally.  And with retail trending how it’s been trending, simply put, they’re the future of retail. About Our Guest

Oscar Sachs

Oscar Sachs is the CEO and co-founder of Salesfloor.  Formerly a retail executive responsible for store operations at the Aldo Group and Best Buy, Oscar led some of retail’s earliest omnichannel initiatives to create a bridge between the online and bricks and mortar retail worlds. Oscar Sachs is the founder of several successful start-ups in the retail digital space, such as Ad Splash Media, the first company to develop a digital media program for the top online ecommerce sites. Oscar earned his MBA degree from McGill University.For the Salesfloor website, click here.

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Thank you for listening.