Seniors' Care Matters

Learn about the 4D model with Jonathan McCready, professional coach and certified 4D systems consultant, and how you can apply these NASA principals in your high stakes environments, like Seniors’ Care, to establish and re-establish trust.

In this episode:

The 4D model was created by Dr. Charles Pellerin, former astrophysicist at NASA who launched, then eventually lead the project to repair the Hubble. Although we aren’t launching rocket ships here, Seniors’ Care is a high stakes environment.

We discuss how the 4D model can help you in your workplace to build trust, strengthen relationships and create better outcomes.

We unpack two of the four quadrants in the 4D model that involve creating the right kind of inclusion as well as the value of keeping agreements.

Jonathan explains certain qualities good leaders need to possess, and how competitiveness can sometimes be detrimental. He also shares some practical tools & concepts to establish and re-establish trust within your relationships with your staff and residents’ families, including 5 steps you can take if you’ve not kept an agreement, so you can reset the relationship.

We also discuss social context – what it means, why it matters, and how it can make or break your culture.

Guest info:

You can learn more about our guest, Jonathan McCready, and the 4D model at www.4Dcoach.ca. Jonathan can be contacted via LinkedIn, at [email protected], or at 416-726-4872.

Resources:

Charles Pellerin’s book How NASA builds Teams.

Learn more about Amy Cuddy and her book, Presence at https://www.amycuddy.com. 

For more information about Deborah Bakti and Seniors' Care, please visit deborahbakti.com. 

Transcription:

Intro (00:00):

Welcome to Seniors’ Care Matters, part of the Qod Pod network. Each week, Seniors' Care Matters provides inspiring interviews and insights to help you lead, connect and engage with your teams and your residents' families. We focus on ways to enhance your leadership approach and presence with practical tips to build a relational culture and create breakthrough results. And now here's your host for Seniors’ Care Matters - Deborah Bakti

Deb (00:29):

Welcome to episode two, where we're going to be talking about trust, why it's important and how to be intentional with establishing and re-establishing trust, even in high stakes environments like healthcare, and in particular seniors' care. I was having a conversation with a friend this morning, and we were talking about commitment to our goals, and I loved this distinction that she provided. And that distinction is whether we are committed or we're just interested in achieving our goals. You see, when we're committed, we're willing to invest our attention and our energy and do whatever it takes to make it happen. When we're interested, we'll put the effort in when it's convenient or when we feel like it. And it got me to thinking about this and how it relates to trust. Trust is a necessary ingredient for a successful relationship and working in seniors care and providing the care and support to your residents and their families is all about relationships.

Deb (01:38):

And with the last few months with this COVID crisis and negative media about how this crisis has been "handled" and experienced in seniors' care homes,

Understand different types of grief and how they can be leveraged to break through emotional barriers.

In this episode:

We are experiencing a global level of uncertainty and grief during this pandemic with COVID-19. In Seniors’ Care, whether as a staff member, leader or family member, grief exists and can impact our ability to stay focused and functioning.

Edy Nathan, a licensed therapist and author of “It’s Grief: The Dance of Self Discovery through Trauma and Loss” joins me in this first episode where we unpack some elements and impacts of grief

* The aspects of complex and complicated grief

* Why rituals and routines are important

* How to identify grief responses

* Ways to work with grief and break through emotional barriers, with strategies such as:

* Label to enable

* Affirm and confirm

* Blinders and Bubbles

* The 3R’s to move with grief

* How mundane moments can provide meaning

Grief is part of our human condition, and there are ways to work with it and move through this tough emotion.

Guest bio:

Edy Nathan MA, LCSWR is an author, public speaker and licensed therapist. She brings a personal

conversation to the non-linear aspects within grief, loss and trauma as a survivor of abuse and the

loss of her partner when she was in her 20’s. Edy’s expertise as a grief therapist is informed by her

formal training as a psychotherapist as she interweaves this training with breathwork, guided

imagery, ritual and storytelling. She sees grief as an Unexpected Ally, causing people to grow and

learn from their losses. Edy earned degrees from New York University and Fordham University, with

post-graduate training at the Ackerman Institute for Family Therapy. Her book, “It’s Grief: The Dance

of Self-Discovery through Trauma and Loss” is used by many to help them navigate through the many

phases of grief. Grief is a hero’s journey. You move from who you were into a new ordinary. She

practices in New York City.

Resources:

“It’s Grief: The Dance of Self-Discovery through Trauma and Loss” by Edy Nathan (Amazon Canada)

“It’s Grief: The Dance of Self-Discovery through Trauma and Loss” by Edy Nathan (Amazon US)

www.EdyNathan.com