Financial services has spent years trying to make customer data more useful.

The crux of the problem is simple: can the firm reach the right person, through the right channel, when the information actually needs to be acted on?

In this episode of Sense of Identity, Paul Holland is joined by Samantha Seaton, co-chair of the Smart Data Council, and Alan Clay, Head of Strategy, Customer Data Solutions at LexisNexis Risk Solutions, to discuss why so much financial services data still fails at the point of customer contact.

For regulated firms, narrow sampling can leave blind spots around customer outcomes, conduct risk, and emerging patterns that deserve attention.

In this discussion, Garry Evans, Chief Product & Commercial Officer, and Adrian Crean, Strategic Partnerships Director, explain how TCC Group & Recordsure is helping regulated firms move from narrow sampling to broader, faster, and more defensible oversight.

The big idea is simple: if firms want stronger evidence of customer outcomes, better visibility of conduct risk, and fewer unpleasant surprises when rules or scrutiny change, they need a way to review far more conversations and documents than manual teams can handle on their own.

Learn more on our website: https://www.beyondencryption.com/blog/ai-review-more-conversations

AI is already changing how work gets done, but the firms that benefit most will be the ones that treat it as disciplined operational change.

Roland Emmans, Head of Technology Sector & Growth Lending at HSBC, spends his time speaking with technology businesses at every stage of growth, from disruptive start-ups to large corporates.

That vantage point gives him a useful read on where AI is genuinely helping, where businesses are still feeling their way through adoption, and where trust, governance, and human judgement are starting to matter more than the tools themselves.

In this episode of the Sense of Identity podcast, Roland discusses how the AI conversation has matured.

Learn more on our website: https://www.beyondencryption.com/blog/roland-emmans-hsbc-interview

Exit readiness is what you can show, not what you can say: fair value delivered consistently, with costs under control.

In this episode of Sense of Identity, Paul and Adam are joined by Colin Sloss (Consultant) and Paul Miles (Principal) from Silverback Consultancy.

Colin has over 30 years of experience across wealth management and adviser technology, and Paul focuses on making advice businesses simpler, more efficient, and exit-ready.

They discuss what that looks like for the intermediaries they work with, focusing on the operating model, the evidence, and how reliably the firm delivers outcomes.

Learn more: https://www.beyondencryption.com/blog/build-businesses-buyers-can-trust

Pensions run on data, and it's vital to make sure that data is robust enough to trust with people’s futures.

In this Sense of Identity episode, we speak with Sam Drye, Managing Director, and David Rich, Chief Data Officer at Mortality Manifest, a specialist data service that helps financial organisations address the complex realities of mortality, tracing, and overseas members.

Together, we explore why pensions data is under more pressure than ever, how poor records translate into real risk for schemes and savers, and what it takes to build a data strategy that can stand up to scrutiny.

Learn more on our website: https://www.beyondencryption.com/blog/pensions-data-crisis-mortality-manifest

Most of us left school knowing more about Pythagoras than payslips - and we are still living with the consequences.

In this episode of A Sense of Identity, we speak with Leon Ward, CEO of Money Ready, a charity working across classrooms, youth clubs, and workplaces to help people build practical financial skills.

Leon talks about what compulsory financial education could mean for England, why teachers will need as much support as pupils, and how to help a generation growing up contactless, online, and targeted by everything from influencers to in-game spending nudges.

Learn more on our website.

Smart Data could redefine how the UK shares information - but only if trust keeps pace with innovation.

In this episode, we talk to Liz Brandt and Nick Cabrera, Co-Founders of Ctrl-Shift, a consultancy helping organisations build trusted, people-centred data ecosystems.

Liz and Nick discuss how Smart Data can move beyond open banking, why consistent consent journeys are essential for trust, and what a sustainable governance model could look like.

Learn more on our website.

Buying a home is exciting, but in the UK it’s also one of the most stressful things people go through.

Angela Hesketh, Head of Market Development at PEXA, joined us to talk about how her company is tackling that problem by bringing lessons from Australia to the UK.

Learn more on our website.

What does it really cost when compliance failures move from back-office oversight to front-page news?

Issues like PPI compensation, pension errors, and car finance mis-selling continue to drive significant remediation activity across financial services.

In this episode of Sense of Identity, RiskPod founders Mark and John examine the underlying causes of regulatory breaches, why exposure persists despite increased scrutiny, and how a scalable, intelligence-led model is reshaping institutional response.

Learn more on our website.

What if financial services were built to include everyone, not just the few?

In this episode of the Sense of Identity podcast, we sit down with CEO Mark McAlpine and Head of Proposition & Innovation Kerry Nicolaides.

Together at Not The Odd One Out, Mark and Kerry are helping mutuals, credit unions, and cooperatives modernise through shared services, collaborative strategy, and inclusive innovation.

Their goal? To make financial services fairer, more accessible, and digitally capable - without losing sight of the communities they serve.

Learn more: https://www.beyondencryption.com/blog/how-credit-unions-are-going-digital