The U.S. Army is revolutionizing soldier readiness with its Holistic Health and Fitness (H2F) program, a groundbreaking initiative that treats the soldier as a complete weapon system. But how do you implement such a massive shift in culture and operations? We're joined by Mike Anderson, Serco's Vice President for Logistics, Personnel and Readiness, and Abel Young, Serco’s H2F Program Manager. Mike and Abel draw on their extensive experience in managing everything from ship modernization to military counseling programs to break down the immense logistical, technological, and leadership challenges of a program like H2F.

Show notes:

• Read more on Serco's work to support the US Army's mission with the H2F program
• View the current open roles and job opportunities on the H2F Team

How do you protect a system that provides essential healthcare access to millions of Americans from increasingly sophisticated fraud?

In the latest episode of the Serco Tech and Innovation Podcast, we sit down with David Cummins, Serco's Senior Vice President of Citizen Services and a newly appointed member of Virginia's Health Exchange Advisory Committee. David shares a fascinating look at the decade-long journey of supporting the ACA Marketplace, from its early days of manual processing to today's AI-driven operation that handles six times the volume with a fraction of the staff.

The conversation explores how Serco has become a vital partner to the government, balancing the dual mission of expanding access to healthcare while protecting taxpayer dollars. David discusses the evolution of fraud, from forged documents to complex "ghost account" schemes orchestrated by bogus brokers. He explains how Serco leverages a combination of advanced technology and experienced employees to safeguard the system.

Show Notes:

• Learn more about Serco's work in case management, workforce development services, and partnering with our government customers to deliver important citizen services

What happens when technology truly empowers people to do more? Join us for a fascinating conversation with Alfonso Gomez, Lead Software Engineer at Serco, as we uncover how AI and innovative technologies are expanding the company's ability to achieve greater outcomes. We'll examine concrete examples, including AI's impact on the workplace environment, and discuss the crucial role of trust in these advanced systems.

Show Links:

• Learn more about Serco's Next-Generation Solutions

In our follow-up discussion with Tim McGee and Dan Smith, we continue our converation on the use of data. Specifically around the concept of how to leverage everything from documents to processes, as data can fuel analytics, AI, and decision making — even when faced with the realities of data quality. 

Show notes:

• Learn about Serco's Next-Gen Solutions in North America.

What's the difference between being "data-enabled" and truly "data-driven"? We speak with Tim McGee and Dan Smith about a fundamental shift in business management: recognizing that many of the challenges the company faces are, at their core, data problems.

Show notes:

• Learn more about Serco's Next-Gen Solutions in North America

Debra Durham, Chief Digital Officer at Serco, unfolds the evolving role of human oversight in the data-driven decision-making process. Discover why this evolution is critical to leverage the full potential of AI. Hear how this new model of human control builds trust, streamline operations, and ultimately leads to a more skilled and strategic human workforce.

Show notes:

• Read more on Serco's Next-generation solutions 
• Learn how Serco is providing an edge in a digital warfare through machine learning

In this episode, Guido Vingione and Richie Gonzalez from Serco's Global Space Team discuss the evolving space sector and its increasing relevance to our daily lives. They explore Serco's role in supporting space missions, utilizing satellite data for Earth observation, and driving innovation through digital technologies. The conversation also highlights the importance of international collaboration and space governance to address global challenges and shape a better future.

Show Notes:

• Subscribe to the Serco in Space newsletter on LinkedIn
• Follow Serco on LinkedIn
• Learn more about Serco's Global Space team, our capabilities, expertise and solutions

Join us as we explore Serco's growing role in the space industry with Richy Gonzalez, Director of Space Strategy.  We'll discuss Serco's diverse Space capabilities, from ground systems and satellite operations to data analysis and mission support.

Show notes:

Learn more about Serco in Space

How do you support the government’s goal of efficiency while delivering an impact on the overall mission performance? Ask Serco. In our first episode for 2025, we delve into the critical topic of Department of Government Efficiency (DOGE) preparedness with Al Moseley, a leading expert in human capital and asset management at Serco in North America.

Show Notes:

• Read more about our work in facilities and asset management
• Learn more on our case management and workforce development services, we have set the standard for large-scale, high-volume programs that deliver better government services to citizens.

Artificial intelligence is rapidly transforming industries and societies, but this transformation includes immense responsibility. Melinda Lewis, Associate General Counsel and Data Protection Officer at Serco, guides us through the key challenges and opportunities in AI Governance.

Show Links:

• Learn more about Serco's next-generation solutions to meet urgent national security priorities.