Serco Technology and Innovation

EmployNext, powered by Serco, is a partner of the Government of Ontario and combines cutting-edge job search tools with effective community resources and partners to provide employment services for both jobseekers and employers. Members from Serco Canada's Employment Services team join us as we discuss how technology and innovation provide a straightforward solution in finding meaningful employment.

Our guests this month are: Jodi O’Gorman, Kwame Brown, Hesham Elmaamly and Katy Mitchell from Serco Canada’s Employment Services team.

Show Notes:

• Visit the EmployNext website
• Learn more about Serco Canada's Employment Services program

On this episode, we're diving headfirst into the future of training – where virtual and real worlds collide. This journey takes us into the metaverse through mixed reality (MR) experience that demonstrates how this technology is no longer science fiction. 

Our guests this week are members from Serco Canada's Services and Serco North America's Innovation teams, who together have deployed a groundbreaking MR solution that will transform how businesses train their employees -- especially those on remote front lines.

Guests: Jessica Riley, Gerry Thibeau and Greg Wheeler.

Show Notes:

• Learn more about Serco's work in training and mission support
• Read how Serco helps defense clients sustain strategic advantage by leveraging next-generation expertise in AI, autonomy, cyber, hypersonics and space
• Over the last 25 years, Serco has been on the base supporting the Royal Canadian Air Force delivering all non-military base operations support at 5 Wing Goose Bay

Dave Ritchey, Taleesha Hillman, and Jerry Alvarado are part of Serco's Air Navigation Services team in North America. They join us to discuss the FAA's shift towards automation and digital environments to address emerging aviation challenges, trends, and needs.

Show Links:

• Serco is the largest non-government provider of air navigation services in the world, delivering air traffic control for small regional airports as well as the largest commercial air hub on the globe. Read more on Serco's impact in Air Navigation and the National Airspace System.
• Serco has partnered with Advanced ATC (AATC) to provide recruiting and training to prospective air traffic controller candidates through a newly established mentoring program. Learn more about this one-of-a-kind partnership.
• Stay up-to-date with Serco's news announcements and updates!

CMS plays a role in insurance marketplaces by helping to implement the Affordable Care Act's laws related to private health insurance. Since 2013, Serco has developed a great working partnership with CMS to provide vital services to consumers applying for health insurance eligibility. Francis Moody leads Serco's Public Sector Solutions team and joins us to share how the Serco Eligibility Support team continues to enhance the automated processing platform for Americans seeking health coverage.

Show Notes:

• Follow the Serco Tech and Innovation Podcast on Spotify and subscribe on Apple Podcasts
• Learn more about Serco's Citizen Services capabilities

Since 2018, Serco has supported FEMA’s Public Assistance Program with a wide range of advisory and technical assistance services for declared major disasters and emergencies to helping communities get back on their feet. Paul Ricciuti, Sr. Manager of Business Operations for Serco in North America, joins us to share how Serco has supported FEMA in helping communities get back on their feet.

Show Links:

• Learn more about Serco's role in FEMA’s Public Assistance program, which provides on-site support so communities can quickly respond to and recover from major disasters or emergencies.
• As service delivery specialists, we work to make government services more efficient, responsive, and customer friendly. Read more on Serco's Citizen Services capabilities.
• Are you interested in joining our team of disaster recovery specialists? Find your place in our world!

Earlier this year, the White House Executive Order (14028 on Improving the Nation’s Cybersecurity) detailed the governments plan on the security of open-source software used in government applications. Ryan Moore, Chief Information Security Officer at Serco in North America, is our guest this month as we address the pros and cons of open source for an organization’s needs.

Show Links:

• Visit Serco in North America online
• Learn more about Ryan Moore, CISO at Serco in North America

Human soldiers will increasingly share the battlespace with a range of robotic, autonomous, and AI-enabled agents. Machine intelligence has the potential to be a decisive factor in future conflicts that the U.S. may face. Our AI Machine Learning Team, Travis Murphy, Brian Burns, and Rob Rua; led by Mike Colony, discuss if AI is combat-ready. Or, more precisely, is our military prepared to incorporate digital intelligence into combat effectively?

Show Links:

• Serco is helping our clients develop next-generation solutions that will be essential to match and overwhelm the capabilities of any adversary. Learn more about our work in AI & Machine-Learning.
• Serco’s Tech-Trakr Machine Learning Analytics Platform leverages more than a decade of machine learning research to enable the rapid, accurate analysis of massive, disparate data sources. Read our case study.
• Serco has collaborated with the Department of Defense to employ natural language processing and machine learning techniques to search for, dissect, and extract source information from public and non-public sources and assemble it into actionable data that can be exploited. Read the case study.

What does it take to truly innovate? To push the boundaries of what's possible and ignite a spark that changes the world? On this episode, we dive headfirst into the vortex of creativity with Tom Watson, CEO of Serco in North America. Join us as we explore the secrets of impactful innovation and the inspiring stories of solutions that make a difference!

Don't forget to follow the Serco Tech and Innovation Podcast on Spotify for more episodes that explore the future of technology.

Get ready to dive into the future of technology with Serco in North America, Chief Technology Officer, Don Styer! In this episode, we crack the code on what organizations need to consider when scaling their technology for the long haul. Don't miss his expert insights on:

• Navigating the ever-evolving tech landscape: Embrace the wave of innovation and avoid getting caught in the riptide.
• Building a resilient infrastructure: Craft a foundation that can handle the constant growth and change.
• Data, data, data: Unlocking the power of information to fuel your future success.
• The human factor: Don't forget the people! Leading the cultural shift towards tech adoption.

Plus, a sneak peek into 2024! We'll give you a taste of the exciting topics we'll be exploring in the months ahead, from AI and automation to cybersecurity and sustainability.

Don't forget to follow the Serco Tech and Innovation Podcast on Spotify for more episodes that explore the future of technology!

Cybersecurity is critical to securing assets and facilities around the world. In 2023, the average cost of a data breach is almost $4.5 million with ransomware attaches slight higher at just over $5 million. Meighan Altwies and Tracy West from Serco in North America, join our discussion on the future needs to manage cyber risks, what strategies are effective in predicting vulnerabilities, and how IT securing and facility management allow for collaborative innovation in protecting against future cybercrimes.

Show Links:

• Learn more about our Digital Solutions. Serco employs a differentiated suite of proven tools, including AI, robotic process automation, and data analytics, to reimagine vital government services.
• Contact Serco's Facilities Technology experts. Serco provides full lifecycle facilities and asset management solutions, utilizing IBM TRIRIGA, to enable data driven-decisions that achieve cost savings, provide superior work places, and ensure regulatory compliance for organizations.
• Follow Serco on LinkedIn.
• Follow the Serco Tech and Innovation Podcast on Spotify