In this episode, Guido Vingione and Richie Gonzalez from Serco's Global Space Team discuss the evolving space sector and its increasing relevance to our daily lives. They explore Serco's role in supporting space missions, utilizing satellite data for Earth observation, and driving innovation through digital technologies. The conversation also highlights the importance of international collaboration and space governance to address global challenges and shape a better future.

Show Notes:

• Subscribe to the Serco in Space newsletter on LinkedIn
• Follow Serco on LinkedIn
• Learn more about Serco's Global Space team, our capabilities, expertise and solutions

Join us as we explore Serco's growing role in the space industry with Richy Gonzalez, Director of Space Strategy.  We'll discuss Serco's diverse Space capabilities, from ground systems and satellite operations to data analysis and mission support.

Show notes:

Learn more about Serco in Space

How do you support the government’s goal of efficiency while delivering an impact on the overall mission performance? Ask Serco. In our first episode for 2025, we delve into the critical topic of Department of Government Efficiency (DOGE) preparedness with Al Moseley, a leading expert in human capital and asset management at Serco in North America.

Show Notes:

• Read more about our work in facilities and asset management
• Learn more on our case management and workforce development services, we have set the standard for large-scale, high-volume programs that deliver better government services to citizens.

Artificial intelligence is rapidly transforming industries and societies, but this transformation includes immense responsibility. Melinda Lewis, Associate General Counsel and Data Protection Officer at Serco, guides us through the key challenges and opportunities in AI Governance.

Show Links:

• Learn more about Serco's next-generation solutions to meet urgent national security priorities.

EmployNext, powered by Serco, is a partner of the Government of Ontario and combines cutting-edge job search tools with effective community resources and partners to provide employment services for both jobseekers and employers. Members from Serco Canada's Employment Services team join us as we discuss how technology and innovation provide a straightforward solution in finding meaningful employment.

Our guests this month are: Jodi O’Gorman, Kwame Brown, Hesham Elmaamly and Katy Mitchell from Serco Canada’s Employment Services team.

Show Notes:

• Visit the EmployNext website
• Learn more about Serco Canada's Employment Services program

On this episode, we're diving headfirst into the future of training – where virtual and real worlds collide. This journey takes us into the metaverse through mixed reality (MR) experience that demonstrates how this technology is no longer science fiction. 

Our guests this week are members from Serco Canada's Services and Serco North America's Innovation teams, who together have deployed a groundbreaking MR solution that will transform how businesses train their employees -- especially those on remote front lines.

Guests: Jessica Riley, Gerry Thibeau and Greg Wheeler.

Show Notes:

• Learn more about Serco's work in training and mission support
• Read how Serco helps defense clients sustain strategic advantage by leveraging next-generation expertise in AI, autonomy, cyber, hypersonics and space
• Over the last 25 years, Serco has been on the base supporting the Royal Canadian Air Force delivering all non-military base operations support at 5 Wing Goose Bay

Dave Ritchey, Taleesha Hillman, and Jerry Alvarado are part of Serco's Air Navigation Services team in North America. They join us to discuss the FAA's shift towards automation and digital environments to address emerging aviation challenges, trends, and needs.

Show Links:

• Serco is the largest non-government provider of air navigation services in the world, delivering air traffic control for small regional airports as well as the largest commercial air hub on the globe. Read more on Serco's impact in Air Navigation and the National Airspace System.
• Serco has partnered with Advanced ATC (AATC) to provide recruiting and training to prospective air traffic controller candidates through a newly established mentoring program. Learn more about this one-of-a-kind partnership.
• Stay up-to-date with Serco's news announcements and updates!

CMS plays a role in insurance marketplaces by helping to implement the Affordable Care Act's laws related to private health insurance. Since 2013, Serco has developed a great working partnership with CMS to provide vital services to consumers applying for health insurance eligibility. Francis Moody leads Serco's Public Sector Solutions team and joins us to share how the Serco Eligibility Support team continues to enhance the automated processing platform for Americans seeking health coverage.

Show Notes:

• Follow the Serco Tech and Innovation Podcast on Spotify and subscribe on Apple Podcasts
• Learn more about Serco's Citizen Services capabilities

Since 2018, Serco has supported FEMA’s Public Assistance Program with a wide range of advisory and technical assistance services for declared major disasters and emergencies to helping communities get back on their feet. Paul Ricciuti, Sr. Manager of Business Operations for Serco in North America, joins us to share how Serco has supported FEMA in helping communities get back on their feet.

Show Links:

• Learn more about Serco's role in FEMA’s Public Assistance program, which provides on-site support so communities can quickly respond to and recover from major disasters or emergencies.
• As service delivery specialists, we work to make government services more efficient, responsive, and customer friendly. Read more on Serco's Citizen Services capabilities.
• Are you interested in joining our team of disaster recovery specialists? Find your place in our world!

Earlier this year, the White House Executive Order (14028 on Improving the Nation’s Cybersecurity) detailed the governments plan on the security of open-source software used in government applications. Ryan Moore, Chief Information Security Officer at Serco in North America, is our guest this month as we address the pros and cons of open source for an organization’s needs.

Show Links:

• Visit Serco in North America online
• Learn more about Ryan Moore, CISO at Serco in North America