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Series 2 Episode 2: 6 Simple (but not necessarily easy) steps to service excellence
Kris Oldland, Editor-in-Chief, Field Service News talks to New York Times and Wall St Journal bestseller, international speaker and all-round customer service guru Shep Hyken about six important steps companies must embrace if they are to deliver service excellence...
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By Field Service NewsKris Oldland, Editor-in-Chief, Field Service News talks to New York Times and Wall St Journal bestseller, international speaker and all-round customer service guru Shep Hyken about six important steps companies must embrace if they are to deliver service excellence...