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Opening a restaurant without understanding restaurant profit margins, food cost percentage, labor cost control, cash flow management, and break-even modeling is not brave. It’s reckless. Most owners believe they’re losing money because they’re not busy enough. The truth is harsher and far far far more useful.
In this episode, Kasey Anton explains why restaurant owners confuse effort with results, spotting trends that will shut down a restaurant, and why waiting for profit at the bottom of the P&L almost guarantees debt and failure.
If your current strategy relies on hoping sales will fix everything, working longer hours, or trusting that passion will carry you through, this episode delivers the uncomfortable correction you need and the system that actually works.
Expect to Learn:
Links:
Service starts now.
Follow the show: Spotify, Apple Podcasts, YouTube
I talk mostly to people in and around the service industry space. I'm looking to hear from the people I wish I could have talked to when I was coming up in restaurants. Said another way: I am trying to make sense of this wild, beautiful mess of a life, and help others that are feeling similarly confused and/or lost. Check out the Podcast Website Here and get in touch with me!
Classic Episodes You May Like:
As always, I’m just here taking notes, trying to figure out what it all means.
Cheers
Opening a restaurant without knowing how to cook consistently sounds reckless. But that is exactly how Chef Joseph Wrede built one of Santa Fe’s most respected kitchens. This episode dives into restaurant ownership, becoming a professional chef, American fine dining, kitchen leadership, and what culinary consistency really means over thousands of services. And profanity. Lot’s of profanity.
Most aspiring chefs believe creativity, trends, or raw talent are what separate amateurs from professionals. Joseph argues the opposite. Your current approach is flawed if you chase inspiration before discipline. The real divide is whether you can repeat excellence under pressure, lead a team without ego, and survive the physical and mental toll of hospitality long enough to refine your craft.
Through stories from Taos, Santa Fe, Food and Wine recognition, failed partnerships, and decades on the line, dyslexia, and more, this episode reveals why restaurants succeed or collapse and why mastery in kitchens mirrors mastery in life.
Expect to Learn
Links
Service starts now.
Follow the show: Spotify, Apple Podcasts, YouTube
I talk mostly to people in and around the service industry space. I'm looking to hear from the people I wish I could have talked to when I was coming up in restaurants. Said another way: I am trying to make sense of this wild, beautiful mess of a life, and help others that are feeling similarly confused and/or lost. Check out the Podcast Website Here and get in touch with me!
Classic Episodes You May Like:
As always, I’m just here taking notes, trying to figure out what it all means.
Cheers
In this episode, I sit down with Sudi (AKA Rick) Karatas, author of How Catering Sucked the Life Right Out of Me, a working caterer, writer, actor, and lifelong observer of human behavior around various buffets. Sudi has spent decades inside high-end events most people only see for a few hours, serving celebrities, working million-dollar parties, and watching how power, money, and entitlement actually behave when the food comes out.
Catering work, hospitality burnout, food waste in events, restaurant vs catering jobs, and creative survival jobs all collide in this episode. Most people assume catering is easier than restaurant work. More flexible. Less pressure. Fewer consequences.
From unpaid breaks and discarded food to five-million-dollar children’s parties and celebrity rehearsals, he exposes how catering quietly amplifies everything in hospitality. The systems reward excess, normalize waste, and slowly disconnect workers from meaning, even while offering freedom on paper.
Expect to Learn
Links
Service starts now.
Follow the show: Spotify, Apple Podcasts, YouTube
I talk mostly to people in and around the service industry space. I'm looking to hear from the people I wish I could have talked to when I was coming up in restaurants. Said another way: I am trying to make sense of this wild, beautiful mess of a life, and help others that are feeling similarly confused and/or lost. Check out the Podcast Website Here and get in touch with me!
Classic Episodes You May Like:
As always, I’m just here taking notes, trying to figure out what it all means.
Cheers
Most people fantasize about owning a bar. Very few survive it. Chris Schneider did both. He built thriving spots, faced the fires, lost money, rebuilt, adapted, and tells the truth so nobody else walks in blind. This conversation occurs in a space where most hospitality people avoid…because the reality is uncomfortable and loud.
Chris Schneider joins Serves You Right for a raw, inside look at what separates a thriving bar from a slow financial death spiral. Chris grew up in one of Indiana’s top restaurants, watched it fall apart, opened his own bar at twenty two, and learned the hard way how fragile the business really is. This episode is a must listen if you’ve ever thought about opening a bar.
You’ll hear why most people should never open a bar. You’ll understand why bad bosses stay bad and how to spot them long before your career gets dragged down with them. You’ll get the real math behind beer yields, theft, training gaps, and the invisible leaks that drain thousands every month.
Expect to Learn
Links
Service starts now.
Follow the show: Spotify, Apple Podcasts, YouTube
I talk mostly to people in and around the service industry space. I'm looking to hear from the people I wish I could have talked to when I was coming up in restaurants. Said another way: I am trying to make sense of this wild, beautiful mess of a life, and help others that are feeling similarly confused and/or lost. Check out the Podcast Website Here and get in touch with me!
Classic Episodes You May Like:
As always, I’m just here taking notes, trying to figure out what it all means.
Cheers
Kelli White has spent her career translating the mystique of wine into something real, personal, and alive. From working the floor at Veritas to writing for GuildSomm and publishing monumental books, she’s seen every side of the industry, and she’s tired of seeing people feel small around a glass of wine.
This episode dives deep into the psychology of taste, the myth of “right and wrong” pairings, and the subtle power that comes from understanding the world’s most romantic beverage. Kelli shares stories from her early days running a wine shop filled with musicians, lessons from Napa’s vineyards, and how one simple glass of Châteauneuf-du-Pape changed her life.
Whether you’re a sommelier, a server, or just someone who wants to love wine without the pressure, this is your guide to doing it with grace, intelligence, and joy.
Expect to Learn:
Links:
Service starts now.
Follow the show: Spotify, Apple Podcasts, YouTube
I talk mostly to people in and around the service industry space. I'm looking to hear from the people I wish I could have talked to when I was coming up in restaurants. Said another way: I am trying to make sense of this wild, beautiful mess of a life, and help others that are feeling similarly confused and/or lost. You can find more of my work at my blog, and all my social links are at the bottom of that page.
Classic Episodes You May Like:
-#22:Doug Frost MW MS
-#23:Jeffrey Morgenthaler
-#31:ET: Entrepreneur (and creator of Surfer on Acid)
-#38:Aaron Goldfarb Hunting for Ancient Booze
-#39:Edward Slingerland's Masterful work on Intoxication
As always, I’m just here taking notes, trying to figure out what it all means.
Cheers
Ever tasted a whiskey that once contained radiator rust and antifreeze? That’s not a nightmare, it’s history. Washington’s spirits have been forged in fire, fraud, and fierce reinvention.
Washington’s drinking history is wilder than you’ve been told. Author Becky Garrison joins to discuss her book Distilled in Washington and the untold saga of spirits in the Pacific Northwest. From fur traders weaponizing whiskey against Native peoples to prohibition-era moonshiners cutting booze with antifreeze, the story isn’t neat. It’s messy and deeply human.
We trace the journey from frontier chaos through control-state laws, raids that barely drew blood, and into today’s renaissance of American single malt whiskey. Along the way: forgotten women distillers, immigrant vineyard owners deported on technicalities, and the modern gin and rye revolutions reshaping the Northwest.
Becky’s reporting captures not just the drinks but the people, the place, and the fight for community inside every bottle.
Expect to Learn:
Links:
Becky Garrison’s Website
Distilled in Washington (Arcadia Publishing)
Becky on Instagram: @becky_garrison
Becky on Substack: Gaslighting for God
Service starts now.
Follow the show: Spotify, Apple Podcasts, YouTube
I talk mostly to people in and around the service industry space. I'm looking to hear from the people I wish I could have talked to when I was coming up in restaurants. Said another way: I am trying to make sense of this wild, beautiful mess of a life, and help others that are feeling similarly confused and/or lost. You can find more of my work at my blog, and all my social links are at the bottom of that page.
Classic Episodes You May Like:
-#22:Doug Frost MW MS
-#23:Jeffrey Morgenthaler
-#31:ET: Entrepreneur (and creator of Surfer on Acid)
-#38:Aaron Goldfarb Hunting for Ancient Booze
-#39:Edward Slingerland's Masterful work on Intoxication
As always, I’m just here taking notes, trying to figure out what it all means.
Cheers
Stefano Catino didn’t just open bars, he redefined what hospitality looks like in Australia. From Maybe Frank to the award-winning Maybe Sammy, his vision has put Sydney on the global cocktail map.
In this conversation, we explore how an Italian kid who grew up in his father’s restaurant went on to shape one of the most admired bar groups in the world. Stefano shares stories of mentorship, risk-taking, resilience, and the surprising philosophies that keep his venues buzzing with life.
Hear about the Rat Pack origins of the word “Maybe,” the behind-the-scenes challenges of building an empire, and why clean cocktails and strong values outlast every trend. Whether you’re in hospitality, entrepreneurship, or just love a great drink, Stefano’s story will inspire you to think bigger.
Expect to Learn:
Suggested Links
On Instagram:
Service starts now.
Follow the show: Spotify, Apple Podcasts, YouTube
I talk mostly to people in and around the service industry space. I'm looking to hear from the people I wish I could have talked to when I was coming up in restaurants. Said another way: I am trying to make sense of this wild, beautiful mess of a life, and help others that are feeling similarly confused and/or lost. You can find more of my work at my blog, and all my social links are at the bottom of that page.
Classic Episodes You May Like:
-#22:Doug Frost MW MS
-#23:Jeffrey Morgenthaler
-#31:ET: Entrepreneur (and creator of Surfer on Acid)
-#38:Aaron Goldfarb Hunting for Ancient Booze
-#39:Edward Slingerland's Masterful work on Intoxication
As always, I’m just here taking notes, trying to figure out what it all means.
Cheers
Kate Holowchik, owner of Lionheart Confections, is redefining what it means to be a pastry chef. From secret-flavor donuts that sell out in minutes to navigating the brutal reality of toxic kitchen culture, Kate’s journey is both heartbreaking and uplifting.
In this episode, we dive into the artistry and grit it takes to survive in hospitality. Kate reveals how family traditions shaped her love for food, why she refuses to sacrifice quality for scale, and the hard truth about mental health in professional kitchens. She also shares the behind-the-scenes story of Lionheart’s rise during the pandemic, the mistakes that nearly derailed her, and what it feels like to finally be recognized with a Best of Boston award.
Expect to Learn:
Links:
Service starts now.
Follow the show: Spotify, Apple Podcasts, YouTube
I talk mostly to people in and around the service industry space. I'm looking to hear from the people I wish I could have talked to when I was coming up in restaurants. Said another way: I am trying to make sense of this wild, beautiful mess of a life, and help others that are feeling similarly confused and/or lost. You can find more of my work at my blog, and all my social links are at the bottom of that page.
Classic Episodes You May Like:
-#22:Doug Frost MW MS
-#23:Jeffrey Morgenthaler
-#31:ET: Entrepreneur (and creator of Surfer on Acid)
-#38:Aaron Goldfarb Hunting for Ancient Booze
-#39:Edward Slingerland's Masterful work on Intoxication
As always, I’m just here taking notes, trying to figure out what it all means.
Cheers
Sother Teague is not your average bartender. A former chef, teacher, and researcher, he built Amor y Amargo into a shrine to bitters and stirred drinks. His philosophy is simple: do one thing with ruthless focus and let the craft speak for itself.
In this conversation we trace his journey from culinary classrooms to world-class cocktail bars, unpack the science of why humans fear and then crave bitterness, and explore how naming, ritual, and repetition shape culture behind the bar. Along the way Sother drops stories about teaching, creating drinks that never die, and why your environment should dictate your order.
If you care about flavor, hospitality, or the hidden psychology of taste, this episode is for you.
Expect to Learn
Suggested Links
Service starts now.
Follow the show: Spotify, Apple Podcasts, YouTube
I talk mostly to people in and around the service industry space. I'm looking to hear from the people I wish I could have talked to when I was coming up in restaurants. Said another way: I am trying to make sense of this wild, beautiful mess of a life, and help others that are feeling similarly confused and/or lost. You can find more of my work at my blog, and all my social links are at the bottom of that page.
Classic Episodes You May Like:
-#22:Doug Frost MW MS
-#23:Jeffrey Morgenthaler
-#31:ET: Entrepreneur (and creator of Surfer on Acid)
-#38:Aaron Goldfarb Hunting for Ancient Booze
-#39:Edward Slingerland's Masterful work on Intoxication
As always, I’m just here taking notes, trying to figure out what it all means.
Cheers
Why do humans risk so much, and sacrifice so greatly, for alcohol? In this provocative episode with Edward Slingerland, we explore the hidden evolutionary functions of intoxication. Drawing on philosophy, history, and cutting-edge science, Slingerland reveals how alcohol has acted as a cultural technology for creativity, cooperation, and community.
From wu-wei in the East to Viking binge drinking, from Southern European rituals to the rise of cannabis culture, this conversation challenges everything you think you know about intoxication. We dig into why distilled liquor is uniquely dangerous, why loneliness may be worse for your health than alcohol, and why society might actually need intoxication to thrive.
This isn’t a celebration or a condemnation. It’s a deeper truth about who we are and why humans have always sought ways to step outside themselves.
Expect to Learn:
Links:
Service starts now.
Follow the show: Spotify, Apple Podcasts, YouTube
I talk mostly to people in and around the service industry space. I'm looking to hear from the people I wish I could have talked to when I was coming up in restaurants. Said another way: I am trying to make sense of this wild, beautiful mess of a life, and help others that are feeling similarly confused and/or lost. You can find more of my work at my blog, and all my social links are at the bottom of that page.
Classic Episodes You May Like:
-#14: Dr. Shalini Bahl, mindful marketing
-#22:Doug Frost MW MS
-#23:Jeffrey Morgenthaler
-#31:ET: Entrepreneur (and creator of Surfer on Acid)
-#38:Aaron Goldfarb Hunting for Ancient Booze
As always, I’m just here taking notes, trying to figure out what it all means.
Cheers
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