Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service

1. -7 Networking Events This Week -Wednesday I left @ 530am and returned home at 1030pm -Being the President of the Small Business Chamber of Savannah helped me get on other boards such as the Empower Health of Greater Savannah. Being on the EHGS board allows me to network with other business owners who do not come to other networking events. -Met with Patrick Long of BizPAL.org -Did a webinar with him on targeting hiring of employees -He is developing a new program that we will discuss in detail in a later interview. -Started the onboarding process with Service Titan -Nonny is my rep right now, and is super sweet. -The communication from Service Titan has been flawless, and they have been great to work with so far. -Started the onboarding with The New Flat Rate. -Connie & Russ are my reps, and they have been awesome so far. -We have the initial parts prices, and they are in line with the numbers that we expected. -Russ has already started training our service technicians. -The last episode of the podcast was an interview with Rodney Koop of The New Flat Rate. -Don’t forget to leave us a review!

How to provide the best pricing & service to your clients. Rodney Koop is the father of 9 and grandfather of 10. He purchased a HVAC company in 1995 and expected an easy life with lots of easy money. After 6 years, he began to feel the real struggles of being an entrepreneur. Signed up with Nextar, and loved that people would share information with him. Entrepreneurs stop growing when the money runs out, but Business people have a plan and they stick to it. Joined Airtime 500...one page pricing sheet… That is when he realized all of the flat rate programs are the same… He ran off many technicians because he wanted them to upsell and sell equipment. Found an increase of $200 per service ticket after creating The New Flat Rate program for each business owner that implements TNFR. Search Menu Pricing and you will find The New Flat Rate or email them at [email protected] [email protected] or call them at (706)226-2055

How to provide the best pricing & service to your clients. Rodney Koop is the father of 9 and grandfather of 10. He purchased a HVAC company in 1995 and expected an easy life with lots of easy money. After 6 years, he began to feel the real struggles of being an entrepreneur. Signed up with Nextar, and loved that people would share information with him. Entrepreneurs stop growing when the money runs out, but Business people have a plan and they stick to it. Joined Airtime 500...one page pricing sheet… That is when he realized all of the flat rate programs are the same… He ran off many technicians because he wanted them to upsell and sell equipment. Found an increase of $200 per service ticket after creating The New Flat Rate program for each business owner that implements TNFR. Search Menu Pricing and you will find The New Flat Rate or email them at [email protected] [email protected] or call them at (706)226-2055

* I have met with a business profit coach from UGA. * She was impressed with the things I've already implemented * She got me all the paperwork to set up the company's first hire. E-verify * We signed papers to get started with Service Titan * We are in the process of getting everything set up with The New Flat Rate * We hired 2 service technicians & we are looking for 2 more techs. * One tech starts in 2 weeks * The green tech started last week. He is picking up on stuff really quick. * We need one service technician who is experienced but not a super tech who can also do installs. * The other tech would be someone who is an appliance tech and can catch basic hvac service calls. * We picked up a new service van. * Transit connect. * We are going to try it out. I've had decent experiences with the original connects, but I have read and heard from others in our Facebook groups that the connects are way better now. * Transit 250 diesel * This van was Brandon's vehicle when I bought in at the beginning of the year. It's really nice, and we hope to get many many years out of it since it's a diesel. * Jeep Wrangler * This is Brandon's daily driver. He will go to networking and his sales calls. * Started using T-sheets to keep track of techs' time until we start using Service Titan. * I'm not sure if Service Titan uses T-Sheets, or if they have their own time sheet program. * We are using quickbooks online and are muscling through it... * We have hired a remote bookkeeper, and her team is setting up our quickbooks so that we don't screw it up. * Revenue for the first month in business. $30k+

* I have met with a business profit coach from UGA. * She was impressed with the things I’ve already implemented * She got me all the paperwork to set up the company’s first hire. E-verify * We signed papers to get started with Service Titan * We are in the process of getting everything set up with The New Flat Rate * We hired 2 service technicians & we are looking for 2 more techs. * One tech starts in 2 weeks * The green tech started last week. He is picking up on stuff really quick. * We need one service technician who is experienced but not a super tech who can also do installs. * The other tech would be someone who is an appliance tech and can catch basic hvac service calls. * We picked up a new service van. * Transit connect. * We are going to try it out. I’ve had decent experiences with the original connects, but I have read and heard from others in our Facebook groups that the connects are way better now. * Transit 250 diesel * This van was Brandon’s vehicle when I bought in at the beginning of the year. It’s really nice, and we hope to get many many years out of it since it’s a diesel. * Jeep Wrangler * This is Brandon’s daily driver. He will go to networking and his sales calls. * Started using T-sheets to keep track of techs’ time until we start using Service Titan. * I’m not sure if Service Titan uses T-Sheets, or if they have their own time sheet program. * We are using quickbooks online and are muscling through it... * We have hired a remote bookkeeper, and her team is setting up our quickbooks so that we don’t screw it up. * Revenue for the first month in business. $30k+

Steven Bostic tells all about his new mobile app that is used as a rewards based program for home service based businesses. Steven's program was originally designed to work with nonprofit companies, but it works so well for home service businesses that they have redesigned the program to help us provide more value to the customer. If you would like more information on this program, reach out to myself on facebook on the Service Business Mastery Podcast group page, or click this link WWW.shoppingboss.wix.com/HVAC

Steven Bostic tells all about his new mobile app that is used as a rewards based program for home service based businesses. Steven’s program was originally designed to work with nonprofit companies, but it works so well for home service businesses that they have redesigned the program to help us provide more value to the customer. If you would like more information on this program, reach out to myself on facebook on the Service Business Mastery Podcast group page, or click this link WWW.shoppingboss.wix.com/HVAC

Tersh and Brandon are going through resumes and talking about what they need in a technician and how to attract them.

Tersh and Brandon are going through resumes and talking about what they need in a technician and how to attract them.

Brandon proposes and partnership and they work out more details about hiring and compensating employees.