He is currently the Service Director at BioTek Instruments, Inc., based in Vermont, and is responsible for the development and management of BioTek’s global service operations for all products and services. From installing customer equipment, training customers, field service, depot service, technical assistance call centers, contract sales/management, parts management, equipment documentation as well as dealer/distributor training. 

Before joining BioTek in 2008, his background includes a vast array of industries including industrial machining, wood products, electronics, biotechnology, food products, defense industry, and others. 

Join us on this episode of the Service Council inService Podcast Series with Sean Jordan. 

He is the Senior Vice President of Dell Technologies Deployment and Partner Services, leading a global organization of over 4,000 service professionals, serving Dell Technologies’ customers in more than 140 countries. From configuration services, installations and deployments, managed services, on-site support, and asset recycling and resale, his team is responsible for supporting the entire customer lifecycle, and a $1 billion P&L. Join us on this episode of the Service Council inService Podcast Series with Bob Feiner.

I'm David Nour, host of the Service Council inService Podcast Series and this is episode 2 in our fourth season. Learn more at https://servicecouncil.com or email us your comment and suggestions for future episodes a [email protected]. #InServicePodcasts