Source: https://digital.canada.ca/service-digital-toolkit/user-centred-design/service-design-at-cds/

Explore the Canadian Digital Service's approach to service design in this episode. We dive into CDS's methodology for creating seamless government services through four key areas: Coordinate, Communicate, Create, and Conclude. Learn how service designers champion user-centered mindsets, visualize end-to-end experiences, and collaborate across multidisciplinary teams to improve interactions between Canadians and government services. Discover the guiding principles that help CDS create cohesive user experiences and understand what makes effective service design so crucial for public services.

The contents and hosts of this podcast are AI generated.