Shownotes:

(1:56) Introduction to Randy and Robert

(4:26) Starting FM College

(6:48) Current Favorite Book

(12:44) Definition of Capital Planning

(18:39) Why Capital Planning Should Be a Skill Set

(23:39) How Does a Capital Plan Work

(25:06) Facility Condition Index

(27:24) Learning Best Practices for Capital Planning

(31:20) Pandemic’s Effect on Capital Planning

(35:56) Final Thoughts

Links:

Shawn Black

Randy Olson

Robert Blakey

FM College Inc.

Quotes:

“...it’s not something that you necessarily gain from experimental knowledge, you need to go out and actually look at the processes and talk with people to gain the knowledge.” - Robert Blakey, (13:30)

“Typically, as far as operations and maintenance, we’re talking about expenses and operating costs and things that happen throughout the year in just an operational framework, but in order to properly maintain our facilities and to add to them and make them of strategic values, we have to invest in them over a period of time.” - Robert Blakey, (18:43) 

“Content’s great…there’s really great content around capital planning, but to really bring that to life, I firmly believe in the instructor-led course approach…Instructors can not only teach you the content, but provide practical examples of how to put this in motion” - Randy Olson, (27:56) 

Shownotes:

(1:01) Introducing AW Schultz 

(3:38) What is Visual Management Group? 

(5:47) What are you reading?

(9:38) VMG’s Process to help FMs 

(12:28) Advance Planning and Scheduling Education

(16:49) Challenges in Implementing Change

(18:48) All Things Supply Chain Management 

(21:30) Managing Supply Chain Risk

(26:33) Advice to FMs Right Now

(27:24) Wrap Up

Links:

Shawn Black

AW Schultz

Visual Management Group

Books:

Four Hour Work Week by Tim Ferriss

The Checklist Manifesto

Quotes:

"It's a simple understanding that business intelligence is about connecting business decisions to the facts of the business and the environment."

(4:32) - AW Schultz

"You gotta be open to want to change yourself, if you want to take on an organization."

(11:16) - AW Schultz

"That's usually the most rewarding thing… when you're going into a facility and trying to improve them [and] when you're walking away and they're talking about the next steps on it [and] where they can go next."

(17:43) - AW Schultz

https://www.cgpconstruction.com/

Show Notes:

(1:56) Creating a Family-First Culture

(4:05) Environment for Openness

(6:27) Growing as a CEO

(8:00) Advice for Creating an Open Door Policy

(12:28) Misconception with Family-First Model

(15:54) Autonomy in the Family-First Environment

(18:25) The Importance of Diversity

(21:07) Encouraging Communication

(28:53) How Family Culture Impacts Client Engagement

Links:

Shawn Black

Jim Robinson

Quotes:

“You have to do that in the interview process. You gotta get them open. You gotta…as they interview you, you started on the sales pitch and you trying to sell the idea for them working for you versus asking more questions of them.” Jim Robinson, (3:08)

“That CEO thing just means I'm responsible to them. Not for them. I got to screw some things up, but I am responsible to them. That means [I’ve] got to do my very best to make sure we're continually growing and have a place for them to call home.” Jim Robinson, (7:49)

”[The family-first model is about] respect and dignity, caring, loving, learn to love, learn to be loved, accept love from others. That's really, really what we all want anyway. Why not give that?” Jim Robinson, (10:05)

”Family can be complicated. We prefer it not to be. So we simplify the family model and we just say, treat them like you treat your great-grandmother: dignity and respect, collaborate, ask opinions…” Jim Robinson, (19:37)

“Practice quality service, treat them like you'd treat your great grandmother: dignity and respect [at] all times and ask, what else can you do for them?” Jim Robinson, (31:55)

Show Notes:

(4:24) Introduction to Randy and Tanishka

(5:26) Intro to ISO Technical Committee for Facility Management

(08:42) Tanishka’s Experience with ISO Committee

(13:37) Importance of ISO Standards

(14:47) The FM Profession in Latin America

(22:17) APAFAM’s Role in Latin America

(27:19) FACMAN Latam 2022 Conference

(33:54) Closing Thoughts

Links:

Shawn Black

Randy Olson

Tanishka McQueen

APAFAM

Quotes:

“It’s so critical to really professionalize and elevate the profession, to get everybody on the same page with a common vocabulary and best practices that are globally recognized…then to build education programs on top of those standards.” - Randy Olson, (6:10)

“FM is a very strategic professional discipline that provides optimum performance for support services. We know when it’s properly implemented, it actually impacts way beyond operations. It impacts employee management and employee retention. It impacts minimizing organizational risks.” - Tanishka McQueen, (8:45)

“It’s still an emerging discipline and emerging industry…when a discipline is merging, you have several factors that need to be attacked. You have several needs that need to be satisfied at different levels. At a professional level. Organizational level. Educational level.” - Tanishka McQueen, (14:48)

“Facility management in Latin America is a discipline that is growing, is a discipline that is hungry for terminology. It’s hungry for best practices. It’s hungry for standards. It’s hungry for just structure.” - Tanishka McQueen, (16:25)

“Going to talk about knowledge is allowing our professionals to grow and get access to academic offers in the market where they can do what they do best. And visibility is showing not only how the discipline adds value to organizations, businesses, and bottom lines, but how company providers are providing support to businesses.” - Tanishka McQueen, (22:17)

Show Notes

(0:41) Introducing Jim Robinson

(2:14) How Commitment Plays a Role in People’s Happiness at Work

(7:33) Keeping Employees Committed to the Mission and Vision

(10:06) Building a Culture of Teamwork

(17:32) Communicating with Your Team

(24:36) How Transparency Affects Your Team’s Commitment

(27:20) Work Ethic

(33:36) The Importance of Innovation

(35:46) Closing Thoughts

Links

Shawn Black

Jim Robinson  

Quotes

“Commitment means it’s a ‘yes’ for me, and until you say ‘yes,’ you’re really not committed…Until you commit, you’re really not getting anywhere—it’s just a dream. There’s no commitment. There’s no vision cast. There’s no goal setting. There’s no results-oriented until you say ‘yes.’ ” Jim Robinson, (3:05)

“You’ve got to talk about this mission—what we do here every day, the vision, why we are here. And it’s not just to fix a widget, it’s to impact people’s lives. And for me, the purpose is through growing people through education and experience.” Jim Robinson, (8:35)

“You can do one great thing in your life by yourself, but you can do many great things if you get the team.” Jim Robinson, (23:14)

Show Notes:

(0:54) Introduction to Jeff

(4:28) Driving Factor behind Automation

(6:10) Change in Automation

(7:33) How Automation Benefits FMs

(14:02) Automation Alienating the Human Workforce

(19:09) Advice for FMs Implementing Automation

(22:22) How FMs Are Trained about Automation

(24:45) Best Way for FMs to Roll Out Automation

(27:08) How Automation Is Being Used

(32:07) Future of Automation

Links:

Shawn Black

Jeff Schrantz

Avidbots

Quotes:

“We’re not looking to replace humans. We’re looking to make humans more productive in an environment…We believe that we are actually raising the productivity of the workers…not infringing on their humanness. We think there is an additive effect, not a replacing effect.” - Jeff Schrantz, (14:43)

“The market is shifting toward automation that allows humans to focus on tasks that require dexterity and decision making…and that’s where humans perform best. Most businesses can identify activities in their organization in their day-to-day operations that can only be done by humans.” - Jeff Schrantz, (17:05)

“Education is critical. If you’re getting pushback internally, it’s an opportunity to further educate your workforce on the benefits and how they can work alongside this new piece of technology. It’s not enough for the executive team to bring the technology into the facility…there’s got to be buy-in all the way down to the people that actually put their hands on the technology.” - Jeff Schrantz, (25:00)

“It’s about bringing down the barriers so people are not threatened by technology…It’s about educating from the top to bottom… that’s ultimately how you get to success. When people are committed to the success of this technology, it’ll be successful.” - Jeff Schrantz, (26:03)

Shownotes:

(1:28) Introduction to Randy and Krystal

(3:51) Getting into FM - The Career by Accident

(8:12) NFMT and Connex 

(14:26) It’s Not about Us, It’s about Them

(17:27) Staying Competitive

(23:00) New Data

(30:07) Advice for FMs 

Links:

Shawn Black

Randy Olson

Krystal Vasquez

ProFMI

Quotes:

“...Solving problems and being a liaison between salespeople and operational people that have to deliver solutions is a tremendous role. And you can only do that if you're a leader and you understand strategically how to navigate an organization, tactically how to navigate an organization, and then fundamentally how you communicate with that organization.” - Randy Olson, (6:41)

“…Some common themes in conversations with facility management…kind of rose to the top that…the speed of change is not slowing down. It's going fast, and you've got to adapt and be able to critically think through that change.” - Randy Olson, (9:06)

“...Anybody can learn how to do the plumbing aspect of [FM] or the lighting, but what's really valuable to my clients and what I got out of ProFM is…just being able to understand their day-to-day challenges. [It] is helping me become a better partner to them.” - Krystal Vasquez, (13:45)

“...Everybody seeks meaning in their career and meaning to me is these individual stories where folks tell me the impact that [ProFM] had…that makes it all worthwhile.” - Randy Olson, (16:06)

Shownotes:

(0:38) Introducing Jim Robinson

(1:15) Preparing for Uncertainty in the Marketplace

(6:32) Developing Leaders in Your Organization

(10:45) The Importance of Diversity in Your Company 

(15:16) Empathy’s Impact on the Workplace

(22:40) Dealing with Imposter Syndrome 

(28:01) Closing Thoughts

Links:

Shawn Black

Jim Robinson

Quotes:

“As long as your focus is growing [your employees], they will be able to focus on that. They get scared—you have to make sure you’re [helping them stay up].” Jim Robinson, (4:46)

“My focus is growing people, and in doing that, we’ve had tremendous success. We’ve accomplished tenure where we have people that’ve been with me for 26, 27 years now. And loyalty like that, you can’t put a price point on that. But I can tell you what it takes, and that’s focus, that’s care, that’s growing them at their pace.” Jim Robinson, (7:55)

“You’re sharp as a bowling ball if you don’t have diversity [in your company].” Jim Robinson, (11:21)

“Having those raw emotions as a leader impacts lives. Nothing changes until there’s an emotional excitement or elevated time. Nothing will change in our growth or experiences or education unless it’s emotionally charged.” Jim Robinson, (19:26)

“You’ve got to have the emotion. You’ve got to show that you’re a real person, and you’ve got to show what your purpose and your drive is. And if you explain that clearly, your team will get on board with you. There’s an emotion to that—they’ll buy into that.” Jim Robinson, (22:25)

“Whatever your personality is, it’s a gift. Whether it’s creativity or a lack of, it’s a gift. You were given lots of gifts in the world, and you are where you’re supposed to be, why you’re supposed to be there, and when you’re supposed to be there with whatever gift you bring to the table.” Jim Robinson, (26:29)

Summary:

This installation of FM Evolution brings on a familiar face and good friend, Jim Robinson. He is the CEO of CGP Maintenance and Construction Services and wears many hats such as author, business coach, speaker, and chairman of a nonprofit. He is a leader in this industry for facility maintenance. This week we sat down at RFMA to discuss what it takes to keep a business from failing. 

Thanks for tuning in!

Shownotes:

(0:42) Introducing Jim Robinson

(2:01) Important Actions to Take When Starting a Business

(3:43) Common Mistakes when Starting a Business

(5:52) Approach to Strengths and Weaknesses

(10:07) Personality Assessments for Growth

(17:28) Being Laser Focused when Life Gets Crazy

(20:51) Giving & Receiving Feedback 

(25:27) Wrap Up & Closing Remarks

Links:

Shawn Black

Jim Robinson

DISC

Quotes:

“If you're going to be an entrepreneur, you better be planned and you better be ready to hire people. So you've got to like people, you gotta care about people. You gotta be willing to serve people.” (3:11) - Jim Robinson

“Communication has to be so different for everyone's communication style to keep that, to help them because that's how you're serving them.” (19:29) - Shawn Black

“One piece of advice: Like what you do.” (25:25) - Jim Robinson

Brought to you by CGP Maintenance & Construction Services, Inc
https://www.cgpconstruction.com/ 

Summary:

In this episode of FM Evolution, host Shawn Black sits down with Matt Singer live at RFMA Conference 2022! Matt is the CEO at Ecotrak, a facility management SaaS company that is passionate about helping FMs succeed in their position. During the episode, Shawn and Matt discuss Ecotrak’s asset-first approach, the ever-changing facilities industry, and how FMs can benefit from integrating AI solutions into their workflow. 

Shownotes:

(0:34) Introducing Matt Singer and Ecotrak

(3:36) Ecotrak’s Asset-First Approach

(7:12) How AI Affects FMs

(16:26) Thriving in an Ever-Changing Industry

(22:20) Advice for FMs

(23:29) Closing Thoughts

Links:

Shawn Black

Matt Singer

Ecotrak  

Books:

What the Heck is EOS? 

Quotes:

“So many companies and software out there try to put data in front of their customers and put artificial intelligence in front of their customers, but if you don’t do it in the right way, it doesn’t mean anything…We’re trying to be really smart with how we capture data, but also how we give it back to our customers.” (5:31) - Matt Singer

“Everybody likes what they like, right? I don’t want to force them to use something they don’t want to use. So we designed our software to be really friendly and to connect [with multiple platforms]. So [we’re] trying to create that connectivity and those partnerships as much as we can.” (10:00) - Matt Singer

“Facility managers have to be able to adapt to [artificial intelligence] and ultimately support it. So [it’s important to be] on the forefront of AI and understanding how it can impact me and how I can build my entire strategy around incorporating artificial intelligence predictability, right?” (11:29) - Matt Singer

“I think platforms like Ecotrak really are the future of FM, and facility managers and their jobs are really going to drastically change over the next five years.” (15:35) - Shawn Black

cgpconstruction.com