Rhonda Downing’s Career Journey – From the Unexpected to the Unstoppable

In this episode of Service Notes, we’re picking up where we left off with Rhonda Downing, the go-to Change Expert. Last week, we explored various change models and how Rhonda found herself managing complex changes on a global scale. For her, people are the core of successful change management, and she’s mastered the art of making organizational change happen.

If you haven’t listened to part 1 yet, now’s the perfect time to catch up—it’s only 7 minutes long! Then, join us as Rhonda takes us on a journey through her career, sharing the twists, turns, and triumphs that led her to where she is today. Trust us, you won’t want to miss this one!

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.

We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.

Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories,

Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences.

Tune in and let’s take your service game to the next level!

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