While The DEX Show often explores digital transformation and employee experience through a technical or strategic lens, today’s interview takes a more human turn — spotlighting the formative experiences that shaped one of the UK legal sector’s most passionate champions of service excellence, Midge Renganathan, Head of IT Service Delivery at leading law firm RPC.

Midge delivers a moving, candid account of growing up, finding belonging, and discovering a unique talent for customer service and people leadership.

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Download Part 1, 'Transformation: Driving Adoption, Productivity, and Change in the AI Era',  free of charge right here 

Download Part 2, ‘The Experience Silo: HR, IT, and the Digital Workplace’ here

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