Service Without Excuses With Rob M Lyon

Well, it’s been a minute guys, and I definitely missed you!!Welcome to my very first podcast episode of the service without excuses series of 2024 where I do a deep dive into a little bit of pessimistic thought process. Many years ago I was told by a yellow pages salesman (if your over 40) the you understand lol what the hell I am actually talking about. He asked me a quick question about how busy I was at the time, being, I just started the business, and spent a small fortune much more ...

This was a lost interview that I did with a great Evan Carmichael last year!!In this interview, I was blessed and honored to interview the great Evan Carmichael, if you were on YouTube at all, you definitely know his name. He has been one of the key success factors to many business YouTube sensations. From Joe Polish, Brian Tracey, Tony Robbins to Jay Abraham and beyond he is the absolute king at this platform.In this episode of the service without excuses podcast, we discuss even beyond the ...

You Heard me right, the next hire you make can build or destroy your business!!Tough words, but honest In the service without excuses podcast today we talked twist on boarding expert Chris Hanna from Hire4me.ca and Chrishanna.caIn the challenging market we have today , hiring the right candidate for the right job at the right company is more important than everIn this Episode of the service without excuses podcast we discussed this in great deal over and over discussing what he measures ...

One of the most critical things in any business is overcoming objections, when selling a product or service. Having a canned approach, or as I call it (Plastic) One size fits all way of selling you will come out as a loser in the end yes, having some minor success you may be OK upfront, but in the end the results will not be what you want them to be. Selling a product or service is about how you and your client relate to one another, the more commonalities you have about things that will...

One of my clients emailed 📧 me in a bit of a panicShe said, and I quote ”Help, my fence is falling down 👇After a second or two, I was able to put what she was asking togetherHer rate of attrition was very high, and she was losing customers and clients faster and fasterMy first question was, what are you doing to keep them?I often refer to clients with this, Where is your fence lying at??If it’s half way down, that’s one thing but if it’s on the floor something has to be done quick 🏃‍♀️ 🏃‍♂️In...

We always seem to have to chase to purchase items, products, or services but with companies like Amazon and others that have become a staple of our purchasing decisions, having things delivered right to us.It seems like a real pain to have to go down the rabbit hole constantly, but there are many great solutions out there to cut down on the pain. If you ever visit a power plant (which most likely you never will) there are a lot of features on the wall that operate their system. Even tho...

This Weeks Q&A for January 23, 2023. We talked to three different people about three different issues affecting their business. Question number one comes in from Jim about how often should I market my service business, question number two comes from Bobby and he asked about a maintenance schedule and how often she regular maintenance be done on your service trucks question number three came from Alan we talked about a top level employee that has some issues and has had three right u...

I can’t Believe It, I’ve been Ripped OffI guess it happens to everyone, but this time really sent me back, I’ve seen some pretty crazy things that have happened to me in the past or companies or Bran even my client companies but this one really shocked me. It actually seemed almost blatant that we were blamed for doing something just about statistically impossible. We were blamed for not just ruining one door, but SIXI was personally shocked and horrified that somebody would be so blatant to ...

It’s a common challenge all over the country, leader ship is never natural born it’s always something else done to experience some good, some not so much, but always part of it along with wisdom. Leader ship is a core skill. That is the principal ingredient in scaling. A business, you can learn to market till the cows come home, but without this in your arsenal, you’ll never build out.In episode number 109 of the service without excuses podcast we discussed this with leadership, Coach and con...

We recently had someone messages saying that they felt their business was being quote unquote “Catfished”, no I was definitely familiar with the term specially since there was a reality TV show out with a similar name. It was more about the pretense of people falsely claiming they were someone they were not on dating apps. But I did get me thinking, have I actually been catfish as well in the past and the truth is yes!!Cat fishing is nothing more than someone trying to prank your busine...