Sometimes there are issues that need to be dealt with swiftly and with the least fuss

Direct bookings are a brilliant opportunity to get long and regular bookings with your guests

There are numerous types of rent to SA models, but which is right for you as the serviced accommodation operator?

How to cover the costs of issues, theft and other misconduct!

By building rapport and trust, your guests know they’ll have a great stay, perhaps extend and return!

Moving forward from starting to systemise your SA business, here’s an update on our progress…it’s good!  It can be scary to hand over tasks, or may seem easier to do these yourself, but how will you ever go on holiday, how will you scale with 10x the volume of tasks to complete?  Outsourcing, delegating effectively is the answer, but how? This is how!

A step by step guide for setting up your serviced accommodation unit. If you have an artistic flair or interior design experience you’ll love this part.

Serviced accommodation is not always plain sailing and sometimes things go pear-shaped even when you think you’ve catered for all eventualities!  This share is about when SA pulls you back into daily operations when things don’t go to plan!  These things all happen for a reason, just like this strange series of events we had one day.

Self-check-in can be more convenient for both sides, but as a SA operator, how do you decide which course to take for your new guests?

Giving your guests the best experience when they book and stay at your SA unit is what we all strive for – but sometimes things go wrong and you get bad reviews.  So what do you do?