Welcome to the first episode of Royal Cyber's ServiceNow Podcast! In this episode, join Manahil Khan, a ServiceNow Advisor, and Brijesh, the ServiceNow Director, as they dive into the world of Now Assist.
They discuss the capabilities of Now Assist and its impact on productivity, highlighting how this AI-powered suite enhances various aspects of the ServiceNow platform. You'll learn about real-world applications in technology, employee, customer, and creator workflows, where Now Assist can be used for tasks such as case and incident summarization, generating resolution notes, creating emails, performing root cause analysis, and even generating code from text.
Brijesh and Manahil also delve into the seamless integration of Now Assist with other ServiceNow components, creating synergies that streamline operations and boost efficiency. Security and privacy are paramount, and you'll discover how Now Assist keeps data within your ServiceNow instance, addressing any concerns related to sensitive information.
For those considering implementing Now Assist, they discuss key prerequisites, including system requirements, ITM Pro licenses, and the importance of data quality and quantity. Royal Cyber's Now Assist Readiness package ensures that your environment is fully prepared to leverage the benefits of Now Assist.
Cost-effective solutions are also covered, with options for jump-starting a single use case for free, allowing customers to experience the value of Now Assist before making a broader investment. Finally, they explore alternatives to Now Assist, such as OpenAI, Azure, AWS, and Google AI, providing insights into how these options can be leveraged both within and outside the ServiceNow platform.