They say all good things must come to an end. In this episode we'll explain what that means – for you, for me, and for our developer community.

Topics

• 00:00 Welcome/introductions
• 01:28 Reasons for retiring
• 02:44 The future of Break Point
• 06:09 Looking back
• 08:05 Between now and September 6
• 10:08 Plans after September 6
• 12:53 Challenges in retiring & other topics
• 24:23 Call to action
• 25:48 Thanks
• 30:36 Contact info
• 32:32 Outro

• Chuck's site

See omnystudio.com/listener for privacy information.

This session will showcase the experiences of agencies who have successfully delivered custom mission applications using modern tools. Explore how these agencies rapidly developed digital solutions to address unique mission challenges and learn about the high value provided by a low-code approach to app development.

Featured Speakers:
• Chris Geer, Creator Workflows SC Technical Director, ServiceNow
• Howard Pope, Business Owner for ServiceNow Platform, Federal Deposit Insurance Corporation
• Justin Staples, ServiceNow Program Manager, United States Citizenship and Immigration Services

Click here to view the on-demand recording

See omnystudio.com/listener for privacy information.

Join Fred Champlain and Andy Jordan as they break down how technical debt affects your business, and what to look for in remediation.

Business initiatives already walk a tenuous line in ensuring on-time delivery to meet strategic objectives. It's important to maintain the flow of value for customers, and remain flexible for decisions as determined by the market. 

Listen now to get the inside scoop on technical debt strategies from the experts.

See omnystudio.com/listener for privacy information.

This session will highlight the importance of unifying ITSM and ITOM on a single platform, with AI to support it. We’ll provide real-world examples of how integrating AI into Service Operations will help you reduce costs and deliver extraordinary employee experiences and productivity. We will explore: deflecting incidents with AI-powered Virtual Agents, identifying anomalies before end users are impacted using AIOps, and improving efficiency with Gen AI tools. And, we’ll share examples of ServiceNow customers solving Service Operations issues and empowering employees.

Featured Speaker:
• Steve Emerson, Director, ITOM Outbound Product Management, ServiceNow
• RJ Jainendra, Vice President and General Manager for ITSM, ServiceNow
• Aaron Zuber, Global Area Vice President, Service Operations, ServiceNow

Click here to view the on-demand recording

See omnystudio.com/listener for privacy information.

Join Fred Champlain and Andy Jordan as they discuss the various steps and methods organizations can take to manage their technical debt.

How do you discover and find your technical debt? Whether it's by using Application Portfolio Management or simply looking for the integration points, it's important to note that technical debt is a dynamic concept.

Listen now to learn about how you can take a holistic look at your risks.

See omnystudio.com/listener for privacy information.

Unlocking the full potential of AI and automation is no longer about streamlining tasks — it's about reimagining entire processes. That’s why global information services company Experian is transforming the way it serves customers, through a comprehensive strategy that touches every aspect of operations.

In this episode we sit down with Sally Anne Hicks, Global VP of Automation at Experian, to learn how the organisation is taking automation beyond task-level improvements. Tune in for insights around how to identify AI use cases for adding value to operations — from accelerating software delivery to enabling one-click customer onboarding — all as part of a holistic approach.

See omnystudio.com/listener for privacy information.

The Devvies is our annual App Of The Year Award created to recognize outstanding achievements by the ServiceNow practitioners who build new apps on our platform. In this episode we'll be talking to our 2024 Devvies App Of The Year winners about their experience.

Topics

• 00:00 Welcome/introductions
• 09:01 Inspiration for the app
• 11:13 What was built
• 12:35 Outcomes
• 15:15 Challenges
• 19:43 The roadmap
• 21:50 How did you hear about The Devvies?
• 25:46 Advice for future applicants
• 27:17 Contact info
• 27:49 Outro

Links

• Kristina's LinkedIn
• Josh's LinkedIn

Check out the other ServiceNow podcasts.

See omnystudio.com/listener for privacy information.

In this episode, host Jim Van Over, Field Innovation Officer at ServiceNow, welcomes Melissa Cohoe, Global Practice Strategist for Security, Risk, and Resilience at New Rocket. Melissa shares her expertise on cyber risk, discussing how organizations can navigate the complex landscape of risk management and resilience.

See omnystudio.com/listener for privacy information.

In this episode of the Innovation Today podcast, host Jim Van Over welcomes Andrew VanWagoner, EMA ServiceNow Platform Lead and a ServiceNow Certified Master Architect at KPMG and a ServiceNow certified master architect, to discuss the critical importance of operational resilience in today’s dynamic business environment.

See omnystudio.com/listener for privacy information.

In this episode of the Innovation Today Podcast, host Jim Van Over, Field Innovation Officer at ServiceNow, sits down with Geoff Hauge, Financial Services Leader at Edgile, to discuss the evolving landscape of risk management and the impact of artificial intelligence (AI) in the financial services industry. Geoff shares his extensive experience in cybersecurity and risk management, shedding light on the challenges and opportunities that AI presents. Whether you’re a seasoned professional or new to the field, this episode offers valuable insights into staying ahead of industry dynamics and leveraging technology for enhanced productivity and compliance.

See omnystudio.com/listener for privacy information.