As a developer, demos can be a powerful way to validate your work, get management to make a decision, or even build your band. In this episode, we've got two experts to share ideas how you can make powerful demos

Topics

• 00:00 Welcome/Introductions
• 12:18 Why demos?
• 14:25 The audience
• 17:19 Good demos vs bad demos
• 21:08 Preparation planning
• 28:21 Delivering the demo
• 30:53 After the demo
• 34:32 Contact info
• 35:33 Outro

Links

• Anoosha Garimella
• Amit Kumar

Highlights

• Who - Know your audience size, their depth on the subject, and their expectations
• When - Know your time allotted and shoot for 10-20% less time to allow for Q&A
• Why - Understad the purpose/objetive of the demos
• What - Know the subject you are expected to demonstrate
• Where - Determine if your demo is being delivered remotely in-person, the venue location, etc.
• How - Understand the technology required. Zoom, recordings, mics, projectors, adapters and so on.
• Practice, practice, practice and follow up!

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On this episode of TechBytes we talk with three experts in the field of language and linguistics and delve into the importance of linguistics in making AI successful. Our discussion includes Roberto Bacci, Manager, Content Development in ATG, along with Midam Kim and Ryan Dux, both Senior Linguists in ATG here at ServiceNow. We get a quick lesson in linguistics and how it is paramount in achieving the goal of making large language models more human-like and emotionally intelligent for customer interaction, and the application of linguistics in enhancing AI and LLMs at ServiceNow. The team also explores the role of emotion, empathy, friendliness, and trust in AI communication and interaction, highlighting the various challenges and strategies involved. The conversation provides insights into the evolving field of linguistics and its impact on AI technology.

Guests - Roberto Bacci, Midam Kim, Ryan Dux

Host - Bobby Brill

For more information head over to our documentation site.

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Join us as we chat with Mo Fagir and Robert Pastore about the investments ServiceNow is making into generative AI and how ServiceNow Impact can help customers get started on their GenAI journey.

Have a question or comment about the Accelerate Podcast series? Email us at [email protected]

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Our community is very special to us and our software releases bring a lot of innovation. In this episode we combine the two with a live on-stage conversation celebrating our MVPs and Washington DC release.

Topics

• 00:00 Welcome
• 01:21 Intros and Thoughts on Washington DC release
• 04:31 Thoughts on AI
• 07:16 ServiceNow career storiees
• 12:29 Advice for people starting their ServiceNow journeys
• 15:41 Outro

Links

• Video: Full keynote

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Join Fred Champlain and Andy Jordan as they hypothesize on what we will see happen to hybrid work in the years ahead.

Measuring performance through OKRs and value measurement has become an important part of team success. A focus on value delivery is also the driver behind hybrid adoption – moving away from standard methods that make it easy to measure tactical execution metrics (and hard to measure anything else), in favor of adaptive approaches that better align with optimized ability to achieve business benefits. 

Listen now to find out what topics are top of mind for our experts as they look forward.

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In this episode of TechBytes we discuss the importance of human-centered AI, focusing on the collaboration between technology and humans. Jessa Anderson, manager UX Research at ServiceNow, talks about integrating UX research with generative AI, emphasizing transparency, feedback, and human oversight. We dive into the need to set realistic expectations, guide users on how to interact with AI, and elevate the human experience. Jessa also touches on the nuances of AI usability, the role of personas in UX research, and the significance of transparency in AI interactions.

We have some great episodes coming in the next few weeks featuring more discussions on GenAI, UX, and Linguistics with guests including Di Le, Hayley Mortin, Katie Ott, Roberto Bacci, Midam Kim, Ryan Dux, Abhi Roy and more.

Guest -
Jessa Anderson - Manager, UX Research, AI Experience Research Department

Episode host - 
Bobby Brill

For more information head over to our documentation site.

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Join Fred Champlain and Andy Jordan as we discuss the changing landscape of hybrid work, and what our experts are seeing across the industry. 

It’s no wonder that hybrid is becoming more popular. In the recently concluded ServiceNow World of Work survey, 51% of respondents said that they felt it was the most effective approach to work delivery, up from 46% the previous year. But there are still barriers to its adoption, largely around the inability of organizations to track and manage work in a hybrid fashion.

Listen now to learn more about how teams are shifting in response to evolving environment.

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It's our 100th episode of Break Point and to celebrate Lauren turned the tables and interviewed Chuck.

Topics

• 00:00 Introduction
• 01:59 History of Break Point
• 04:16 Relationship with Siblings
• 06:51 Chuck's Wife, Donna
• 13:09 Conventions 
• 16:16 Exploratory Career Path
• 21:11 Story of "The Bowtie"
• 26:43 Battle with Cancer
• 32:36 Knowledge
• 38:57 Lasting Impact at ServiceNow
• 42:15 Finding Passion in a Career 
• 45:20 Conclusion & Surprise! 

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This episode of TechBytes features a discussion between Di Le, Human Centered & Responsible AI Design Strategist at ServiceNow and Hayley Mortin, Sr. UX Researcher, AI/ML UX Research here at ServiceNow about the impact and evolution of AI, particularly ChatGPT, in various industries. They discuss the widespread adoption, ethical and societal concerns, public dialogue, and the transformative potential of AI in creative and bureaucratic processes. The conversation highlights the emerging roles and diverse skill sets that are gaining importance in the AI industry, along with the need for human oversight in AI decision-making.

Guests -
Di Le, Human Centered & Responsible AI Design Strategist
Hayley Mortin, Sr. UX Researcher, AI/ML UX Research

Host -
Bobby Brill, Senior Multimedia Producer

For more information head over to our documentation site.

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Join Jim Tisch and Andy Jordan as we discuss Hybrid work, an approach to delivering work that combines elements of both traditional and agile methodologies.

Today, aligning your digital strategy with business objectives to boost efficiency and innovation in hybrid project delivery is critical. Adopting a hybrid project delivery model can often elevate organizational performance and agility.

Listen now to learn more, and be sure to sign up for our upcoming webinar, "Elevate your digital strategy with ServiceNow SPM and hybrid project delivery," on Tuesday, March 26 from 8-9 AM PT, 11AM-12PM ET.

You'll hear first-hand from industry leaders about their journeys in leveraging ServiceNow SPM to foster an environment of continuous improvement and strategic agility. We’ll also recap the results of our 2nd Annual World of Work Global Survey, which showed that high performers are more likely to focus on strategic planning and resource planning, with more than half (51%) of respondents believing hybrid is the most effective approach to delivering work. Register now!

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