ServiceNow Podcasts

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ServiceNow Podcasts episodes

November 04, 2021 BAI Deep Dive Sept Podcast - Personalize the Customer Experience
The personalization trend being driven by online retail, streaming media and other industries is also a front-of-mind issue for banks and credit unions.
Greg Kanevski, global head of banking at ServiceNow, discusses a personalization strategy for financial institutions that has an optimal mix of people and technology.
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20 min
October 29, 2021 Part 1: Transitioning Out of Military with ServiceNow and USO
Part 1 of the Panel Discussion: Transitioning Out of Military with ServiceNow and USO.
Bob Osborn, CTO Global Governments at ServiceNow and Alex Beachy, Enterprise Account Executive at ServiceNow, discuss tips and tricks for transitioning out of the military.
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31 min
October 27, 2021A Conversation with James Neale
James Neale is probably best known for his popular ServiceNow add-on Xplore, however there's more to the man. Have a listen and find out how his career and life have been transformed in the past few years. Topics
00:00 Welcome and introductions
10:18 How did you get your start in ServiceNow?
11:38 How has ServiceNow changed your career?
12:40 How did ShareLogic come about?
15:15 A little bit about Unifi
17:13 The origin of Xplore
20:40 James' most underutilized feature of Xplore
23:24 What are you passionate about?
24:32 Promo
25:31 Never have I ever...
34:11 Advice for new developers
40:14 Contact info
41:01 Outro (don't miss the bloopers)
Links
Twitter
Download Xplore
LinkedIn
Check out the other ServiceNow podcasts.
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43 min
October 25, 2021 The five forces changing government episode 1: Citizen and customer expectations
In this podcast series, ServiceNow’s John Asquith speaks with government experts, examining a few of the major forces impacting government today. Together they explore how agency leaders are driving digital initiatives to meet today’s internal and external challenges.
Citizens and customers want their government experiences to be smoother, more integrated, and faster. Long delays and in-person processes are fading (especially in the light of the pandemic). In this episode, John speaks with Paul Starmans and explores how governments can move fast and not just respond to people’s needs but anticipate them.
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16 min
October 22, 2021Episode 60: Workforce Optimization for ITSM
In this episode, product manager Niki Patel talks about the Workforce Optimization application for IT service managers, including some new features for the Rome release to help companies take full advantage of today’s distributed workforce. This episode covers:
What is Workforce Optimization?
Flexible scheduling and on-call
Forecasting agent demand
Performance Analytics and KPIs for individual agents
Using external learning resources for agents
For more information, see:
Product documentation: Workforce Optimization for ITSM
Community blog: Workforce Optimization for ITSM - Rome features
Community article: Managing on-call and normal workshifts in Workforce Optimization for ITSM
Community article: Driving Employee Engagement and Upskilling the Workforce through Coaching With Learning
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18 min
October 22, 2021 Building Back Better with the American Rescue Plan, Part 2
Join us for Part Two of a recent GovExec conversation on The American Rescue Plan (ARP) to hear federal technology leaders discuss challenges and best practices for changing the way agencies think about legacy systems and creating a more efficient government.
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20 min
October 15, 2021 Building Back Better with the American Rescue Plan, Part 1
Listen to a recent GovExec conversation on The American Rescue Plan (ARP) to hear federal technology leaders discuss challenges and best practices for changing the way agencies think about legacy systems and creating a more efficient government.
See omnystudio.com/listener for privacy information.
19 min
October 14, 2021 Episode 37 - GBS on Now Podcast with Deloitte
Listen to Deloitte’s Global GBS leaders talk about the global trends within the GBS market and how GBS on Now will define the new experiences for GBS leaders in enhancing the User Experience and breaking the silos within multifunctional organizations.
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44 min
October 13, 2021 Meet Now Create
Take a listen to learn about the powerful implementation assets available to you in Now Create.
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10 min
October 13, 2021 Intelligent data correlation in AIOps
In this episode, Karlis Peterson and Matt Morris join to continue the AIOPs discussion and get deeper into different use cases to reduce event noise utilizing correlation techniques. Also, check out the new Tag-based alert correlation capability in ServiceNow Store.
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17 min

About ServiceNow Podcasts

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ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation!