Today's guest is Robert "The Duke" Fedoruk, an experienced ServiceNow thought leader and evangelist. Robert articulates ServiceNow value proposition, how the product is evolving and the talent crunch we could be seeing in the marketplace. A four-time ServiceNow Hackathon winner and nine-time ServiceNow knowledge conference speaker, Robert is ranked in the top ten of all-time community contributors in his field.

In the episode, Robert will tell you about:

How he got started within ServiceNow,

The value that the ServiceNow platform brings to organizations,

How AI will help the platform evolve,

How the ServiceNow workforce will be impacted by AI,

Skills needed for a career in ServiceNow (past, present and future),

3 key areas on how to successfully embrace ServiceNow in your business,

and What he believes the future of ServiceNow looks like