Today's guest is Nicholas Yancer, Chief Architect at Evergreen Systems in Virginia. An Elite ServiceNow partner, Evergreen Systems is an IT Service Management consulting firm focused on helping clients elevate the relevance of IT. Working in both the commercial and government markets, they bring innovative, elegant and practical solutions to our clients through a combination of market-leading technologies, industry best practices and value-driven services.

In the episode, Nick will tell you about:

How he got into the world of ServiceNow,

What makes a great ServiceNow Architect,

How ServiceNow adds value to customers,

Where he sees the platform evolving in the future,

Interesting use case of successful ServiceNow implementations & 

Top tips from what he’s learned during his career to date