Today's guest is Chris Halverson. Based in Minneapolis, Chris is an experienced ServiceNow Architect, Administrator and ITSM/ITIL Process Consultant with over 25 years of experience working in IT Operations and consulting. His overall ServiceNow technical project experience includes custom scoped application development, Service Portal, Customer Service Management (CSM), ITSM, ITOM, MID Server Configuration, Project Portfolio Management (PPM) and much more.

In the episode, Chris will tell you about:

How he got into ServiceNow & why contracting,

What is Castle Building,

Interesting projects he’s worked on over the years,

Skillset needed for a career in ServiceNow contracting,

Key differences between contracting vs employee,

Advice on how to win that gig in a competitive market,

The importance of Stakeholder management,

The best things and challenges of being a contractor and

Where he sees the future of the ServiceNow platform