Today's guest is Jacques Clement, Chief Technology Officer of SPOC Luxembourg. Jacques has been working in the IT industry for three decades and he started dealing with ServiceNow in 2008, driving a worldwide deployment of the platform on one of the biggest implementations of the solution. Prior to his current position, he worked for global tech companies in both technical and business-related positions.

SPOC Group is a leading ServiceNow partner supporting customers globally, which has progressed from specializing in ITSM to utilizing the Now Platform across the enterprise by developing business applications quickly and effectively. SPOC Luxembourg represents SPOC Group in the Grand-Duchy region. Whether it's consulting services, implementation services, technical support, authorized training or the resale of licenses, SPOC aim at achieving mutual benefits with their customers.

In the episode, Jeff will tell you about:

The interesting work they do at SPOC Luxembourg,

The role of ServiceNow and interesting projects they are working on,

Challenges they need to overcome,

Wins and learns on implementing ServiceNow within the business,

The importance of system design & 

Exciting trends to keep an eye on in the future