Today's guest is Phil Holmer, Assistant Vice President and Product Owner at U.S. Bank. The Minneapolis-based bank blends its relationship teams, branches and ATM network with digital tools that allow customers to bank when, where and how they prefer. U.S. Bank is committed to serving its millions of retail, business, wealth management, payment, commercial, corporate and investment customers across the country and around the world as a trusted and responsible financial partner.

Phil's passions are leadership, strategy and technology. Most recently, Phil has been leveraging his deep ITSM and IT Ops expertise on Threat Management, Security Incident, Vulnerability Response and the Security Operation Process. Moving forward, he will continue to help organizations leverage the best technologies and processes available to reduce risk, add business value, and improve customer and user experiences.

In the episode, Phil will share:

Key learns moving between end-user and consulting roles,

Interesting Digital Transformation trends he is seeing in the market,

Why ServiceNow is the platform of choice,

Learns and challenges from Interesting Implementations he has worked on,

The business value of embracing Digital Transformation,

Stakeholder management tips,

Building and sustaining a winning ServiceNow team, and

The future of ServiceNow in security & banking