Today's guest is Vikram Walecha, Chief Technology Officer – ServiceNow at IBM. Vikram is a trusted Advisor to C-Suite with extensive experience in driving large and complex Digital Transformation programs. He is a thought leader and Changes Enabler in the areas of ServiceNow, Cloud, DevOps, Enterprise Workflow Automations, Service Management, CoE Enablement, Business Acquisition, Service Strategy & Design, Service Delivery and Governance. In his role at IBM, Vikram oversees the Business acquisition and delivery in regional growth markets in North America.

In the episode, Vikram will discuss:

An insight into his role and ServiceNow at IBM,

Macro-trends he is seeing in the enterprise,

How companies are using Intelligent workflows,

The human experience in a world of automation,

Why ServiceNow is the platform is choice

Case studies of the value his team have brought to customers,

What makes ServiceNow at IBM stand out from the competition and

What the future holds for the platform