Today's guest is Christian Seiberl, CSM & FSM Lead at iTSM Group in Austria. The iTSM Group consists of iTSM Consulting GmbH, as the parent company, and several subsidiaries and affiliated companies. Headquartered in Bodenheim near Frankfurt am Main in Germany, the core business of iTSM Consulting GmbH relates to digital transformation in enterprise service management.

All iTSM Group companies support their customers in mastering digital services holistically, from needs analysis to strategy and realization to ongoing operation. The group of companies currently employs more than 200 people and serves around 750 customers from business and public administration. For the Group, "iTSM" stands for "Inspiring & Tailored Service Mastery."

In the episode, Christian will talk about:

How he got involved in the world of ServiceNow,

Why ServiceNow is the platform of choice,

Projects he is working on within the iTSM Group,

The differences between ITSM vs CSM/FSM,

Advice on starting a career in iTSM, and

Emerging trends in the ecosystem that excite him