From automating workflows to tackling bureaucratic inefficiencies, AI can drive real change, improve customer experiences, and make organizations more agile. In this episode of MEF podcast Perspectives from MWC Barcelona, Adam Spearing, Head of AI Innovation for EMEA at Servicenow, shares his insights, discussing with host Riccardo Amati how artificial intelligence is reshaping telecom, mobile services, and the public sector. Spearing also explores the future of AI in business and government, emphasizing the need for strategic adoption and cultural transformation.