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Serving Clients Across States: The Challenges of a Multi-Office Practice
Episode Summary:
Attorney Lance Drury shares how he expanded his tax resolution law firm beyond Missouri into multiple states — including Nashville, San Antonio, and Houston. He talks about scaling through virtual offices, maintaining client communication across locations, and building a strong culture rooted in trust and accountability. Lance also explains how he keeps compliance in check, hires the right team, and balances growth with quality service.
Key Timestamps:
00:00 – Lance shares what inspired his expansion beyond Missouri
02:00 – Choosing Nashville as the first expansion market
03:30 – Building from rented office space to full operations
05:00 – Why client communication drives the firm’s success
06:30 – Staying compliant across different state regulations
08:00 – How the team stays connected across offices
09:30 – Creating a strong firm culture and supporting staff
11:00 – Advantages of operating in multiple regions
12:30 – Tips for attorneys expanding into new markets
14:00 – The biggest rewards and challenges of managing growth
About the Show:
Tax Resolution Talk with Attorney Lance Drury explores how attorneys can build successful, scalable practices while helping clients navigate complex IRS issues. Each episode dives into business growth, leadership, and lessons learned from decades in tax law.
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By resilienceandresolveEpisode Summary:
Attorney Lance Drury shares how he expanded his tax resolution law firm beyond Missouri into multiple states — including Nashville, San Antonio, and Houston. He talks about scaling through virtual offices, maintaining client communication across locations, and building a strong culture rooted in trust and accountability. Lance also explains how he keeps compliance in check, hires the right team, and balances growth with quality service.
Key Timestamps:
00:00 – Lance shares what inspired his expansion beyond Missouri
02:00 – Choosing Nashville as the first expansion market
03:30 – Building from rented office space to full operations
05:00 – Why client communication drives the firm’s success
06:30 – Staying compliant across different state regulations
08:00 – How the team stays connected across offices
09:30 – Creating a strong firm culture and supporting staff
11:00 – Advantages of operating in multiple regions
12:30 – Tips for attorneys expanding into new markets
14:00 – The biggest rewards and challenges of managing growth
About the Show:
Tax Resolution Talk with Attorney Lance Drury explores how attorneys can build successful, scalable practices while helping clients navigate complex IRS issues. Each episode dives into business growth, leadership, and lessons learned from decades in tax law.