The Patient Experience Blueprint

Serving the Patients Most Practices Can't

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What does it take to get a patient into the chair when fear has kept them away for years?

In this episode of The Patient Experience Blueprint, host Josh DeVries sits down with Dr. Neal Johnson — a board-certified dental anesthesiologist, founder and CEO of UIS Health, and host of the SMILES & AI podcast. Dr. Johnson has spent his career serving the patients most practices struggle to treat, and he's built the tools, technology, and training to help the rest of dentistry catch up.

What we cover:

  • How dental anesthesiologists work alongside practices to serve some of the most complex and anxious patients in dentistry
  • What the patient journey around sedation looks like from the first conversation to the chair
  • How AI and technology are changing the way practices build patient trust and case acceptance
  • Why patient communication before and after a sedation appointment is just as important as what happens in the chair
  • What every dentist working with anxious or complex patients should understand about sedation, whether they're administering it themselves or not

    • Connect with Dr. Neal Johnson:

    • SMILES & AI with Dr. Neal Johnson on YouTube: https://www.youtube.com/@SMILESAIwithDr.NealJohnsonPodc
    • UIS Health (Unified Intelligent System): https://uishealth.com/
    • SmileSphere Academy — a subscription platform for practices to access and white-label patient education videos, including a pediatric library: https://www.smilesphereacademy.com
    • The Efficiency Catalyst: https://www.theefficiencycatalyst.com/
    • LinkedIn: https://www.linkedin.com/in/nealjohnsondds/
      • ...more
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      The Patient Experience BlueprintBy Intiveo