Serving You

In this episode Melissa brings up how #customers can sometimes run a #server to the brink of annoyance. Who's in the wrong is the question Jeff brings up, and per usual...Matt takes Melissa's side. We try to stay on topic, but someone has had coffee this episode and you can tell. #serviceindustry #restaurants #servingyou

In this episode Matt explores the idea of "institution" dining spots and what happens (or should happen) when they're resting on their laurels. Melissa couldn't agree more, and Jeff feels like its a epidemic hitting the neighborhood. Can it be stopped? Do you have this in your city?

Today Jeff brings the topic of being "in the weeds" to the podcast. Matt and Melissa talk about times they've been in the weeds, and how they dealt with it, and even how they help people through it. The gang talks about the traumabond that is the restaurant business and how that first time in the weeds can be like a panic attack.

This episode Melissa brought the topic to us about what type of boundaries did we had while in the industry and which do we have for servers in the industry. Also I found out that they may have a secret podcast. We also apologize that due to technical issues we lose the end of the podcast.

This episode Matt brings up cell phone etiquette while in a restaurant and this causes Melissa and Jeff to have their opinions. The first topic that causes all three hosts to drop the f-bomb on the podcast. See if you agree.

This episode Jeff tries to explain the importance of the host stand in the restaurant. Matt and Melissa make some shocking revelations. As always, we all have a great laugh

In today's episode of Serving You, Jeff breaks down the role of the Host Stand. How should it function? How does it function? What's Matt's experiences with it? Melissa definitely has some thoughts on the host stand.

Today Melissa brings the question of which do you prefer...local or corporate. We go over our preference for dining in, and working in. You may be surprised by some of the answers. Also, Matt and Melissa pick on Jeff again...

This episode Matt brings us a spirited discussion of deciding to tip on the amount of the check or the service. Melissa and Jeff immediately disagree with the premise, but quickly talk themselves into agreeing, albeit begrudgingly. What are your thoughts on this?

This episode of Serving You, Jeff brings up the pluses and minuses of "regulars". Matt has a positive memory of regulars and Melissa falls more in the middle, but...they both agree that Jeff is the problem.