On today’s episode I'm joined by Andrew Starnino of Bath Fitter Inland Northwest. Listen as he shares his deep roots with the Bath Fitter brand, why he recommends specializing in one trade and the thing he's done that's been a total game changer. We'll also discuss his approach to customer experience, and how they've gone about setting the right expectation at a time when there’s uncertainty in material availably any global supply chain concerns.