Setting up a Storefront & Mobile Repair Business with Dean Ingraham

On this show I am talking to Dean Ingraham who owns and runs a business with TWO physical store fronts. We talk about the when its time to setup a storefront, when its time to take on employees and how to train them so they do consistent quality work every time.

We also talk about what marketing works best for him and we go fairly deeply into the business of mobile phone repairs.

Discussion:

00:44 - Starting the business

03:23 - Choosing a location for the storefront

05:41 - Employees and how they were hired

09:50 - Setting up the second storefront location

12:01 - Overseeing two storefronts

13:44 - Software and tools used

19:17 - Marketing the business beyond walk-in customers

26:17 - Appearance is everything

29:20 - Switching to cell phone and tablet repair

33:12 - Stocking cellphone parts

35:09 - Are Mac Repairs worth it?

38:12 - Obtaining premium quality parts

40:23 - Dealing with warranty claims

42:52 - Employee's training in cellphone repair

44:55 - How to handle client's phones that die

48:46 - Managing clients' expectations

50:33 - Looking into Manage Services?

52:55 - Getting the extra money