Welcome and Happy New Year! Let's kick off 2024 with boundless energy and enthusiasm. Leading the charge is our esteemed keynote speaker from Connect 2023 and Interact conferences, author and connections expert Ginger Johnson. Joining the conversation is our Service Excellence King, Josh McGhee, Director of Member Marketing & Engagement at Touchstone Energy Cooperatives.

In today's episode, we'll delve into resolutions and what we should prioritize this year to ensure our members fully experience the essence of excellent service.

Hosted and produced by Jana Adams, Executive Director, Touchstone Energy® Cooperatives. Edited by Rafael Fernandez, Digital Producer.