Shai Berger is the CEO and co-founder of Fonolo, a technology company based in Toronto, Canada. Fonolo manages call-backs for contact centres eliminating the need for customers to wait on hold. In this podcast Shai explains how a simple change can have a dramatic effect on CX.

https://www.linkedin.com/in/shaiberger/
https://fonolo.com/

Shai Berger is the CEO and co-founder of Fonolo, a technology company based in Toronto, Canada. Fonolo manages call-backs for contact centres eliminating the need for customers to wait on hold. In this podcast Shai explains how a simple change can have a dramatic effect on CX. https://www.linkedin.com/in/shaiberger/ https://fonolo.com/

Shai Berger - Fonolo - Managing Call-Backs

CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.

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Shai Berger - Fonolo - Managing Call-Backs

Shai Berger - Fonolo - Managing Call-Backs