Captain Kevin Haight, Commander of Statewide Emergency Communications in Idaho, talks about his master's thesis on the reclassification of emergency dispatchers, including why the current classification is a problem and what steps need to be taken to fix it.

For Your Information:

Read the thesis—9-1-1: What's Our Emergency? Diagnosing a Struggling Occupation Serving a Neglected System: https://calhoun.nps.edu/handle/10945/64917

Check out the Denise Amber Lee Foundation: https://www.deniseamberlee.org/

Learn more about Idaho's regional communication centers: https://isp.idaho.gov/communications/