Shane Jackson is the founder of Knowledge Rhino. He is based in Sarasota, Florida. Shane is focused on data, analytics, and workforce optimization. In this interview he talks to Peter Ryan about the value of workforce management (WFM) and how critical it is for an efficient CX process. <a href= "https://www.linkedin.com/in/shaneajacksondata/">https://www.linkedin.com/in/shaneajacksondata/</a> <a href= "https://knowledgerhino.com/">https://knowledgerhino.com/</a>

Shane Jackson is the founder of Knowledge Rhino. He is based in Sarasota, Florida. Shane is focused on data, analytics, and workforce optimization. In this interview he talks to Peter Ryan about the value of workforce management (WFM) and how critical it is for an efficient CX process. https://www.linkedin.com/in/shaneajacksondata/ https://knowledgerhino.com/

Shane Jackson is the founder of Knowledge Rhino. He is based in Sarasota, Florida. Shane is focused on data, analytics, and workforce optimization. In this interview he talks to Peter Ryan about the value of workforce management (WFM) and how critical it is for an efficient CX process. <a href="https://www.linkedin.com/in/shaneajacksondata/" rel="noopener noreferrer">https://www.linkedin.com/in/shaneajacksondata/</a> <a href="https://knowledgerhino.com/" rel="noopener noreferrer">https://knowledgerhino.com/</a>

Shane Jackson - Knowledge Rhino - The Value of WFM in CX

CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.

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Shane Jackson - Knowledge Rhino - The Value of WFM in CX

Shane Jackson - Knowledge Rhino - The Value of WFM in CX