In an exploration of AI's influence on business operations and customer interactions, Cristina Fonseca, VP of Product at Zendesk, and Shadi Copty, Senior Director of Business Engineering at Meta, discuss the future of AI in the corporate landscape. 

 

Key Takeaways:

 

(04:38) AI existing “off the shelf.”

(09:04) AI's transformative role in customer service.

(12:18) Initial skepticism faced by agents when introducing AI.

(14:32) How AI assists new agents in remote working environments.

(20:21) Using AI to enhance user experience.

(21:04) Challenges in transitioning technologies to customer interfaces.

(21:40) The irreplaceability of deep thinking in professional realms.

(22:01) Future prospects of AI integration in daily operations.

(22:27) AI as a ubiquitous technological tool in the near future.

(23:30) AI's evolving role in shaping human and business interactions.

 

 

Resources Mentioned:

 

AI at Meta

 

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