Ever had a staff member who shares lots of opinions on things that maybe don't apply to her? You probably want to acknowledge her concerns but also encourage her to "stay in your lane!" On this week's episode, Karen and Christy talk about:

- why you should feel grateful when staff bring complaints out of their "lane"

- how to use teams to improve decision-making and reduce complaints

- setting ground rules for sharing feedback

This podcast is sponsored by Just Right Reader and Peer-Driven PD.